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Questions tagged [genesys]

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

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Genesys Platform : Get Call Details From Sip Server

I want to get Call Details from Genesys Platform SIP Server. And Genesys Platform has Platform SDK for .NET . Anybod has a SIMPLE sample code which shows how to get call details using Platform SDK for .NET [ C# ] from SIP Server? Extra Notes:…
Hippias Minor
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Open new mail interaction window in Genesys Interaction Workspace

I got the task to show the "new outbound mail" dialog in Genesys IWS upon an external event from a webservice. I put my IWS extension in place and it loads and can provide a webservice interface. My main problem now is that I don't understand how I…
Scoregraphic
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Genesys development

Has anyone used GWT (Google Web Toolkit) to develop applications working with Genesys servers? I'm trying to do that and I'm confronted with the famous error: "No source code is available for type…
Masa Dag
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How can I troubleshoot 'SSL connection could not be established' error with Genesys Cloud API in C#?

I'm calling the genesys cloud which shows the error System.Net.Http.HttpRequestException The SSL connection could not be established, see inner exception. The inner exception is showing that System.IO.IOException Unable to read data from the…
sid
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Problem with voice responses in dialogflow cx

I have a problem with Dialogflow CX. I have created a bot for chat and voice, with dialogflow using nodejs. In chat it works very well, the answers are fast, but in voice the answers take a long time, sometimes up to a minute, as if the voice…
Shera
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PCRE Regex pattern to match 8 to 12 digits of length

I'm trying to write a PCRE Regex pattern to match only the numbers of length (8 or 9 or 12) while leaving the last 4 digits unmasked. Below is my written regex…
Kamesh
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Why query LiveChatTranscript has no rows when Einstein bot execute the action?

I am having trouble trying to follow this documentation https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_greet_customer_lex.htm I am getting this message "FATAL_ERROR System.QueryException: List has no…
Mauro Adrian Rivero
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Issue in reading paginated API data using ADF

I am trying to read the data from a paginated API using ADF copy activity. While accessing the API at first time, only the base URL is used(without any query params). When API returns the data, it will have a key called cursor with some token. This…
Rathesh
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Genesys Pulse - Adding a Custom Statistic to a Template

I'm trying to add a custom Statistic to Pulse Web. This statistic is currently used in CCpulse and I'm trying to replicate it in Pulse Web. From the documentation it seems like I need the Main Mask, Subject and Category but it's never explained how…
Neo Herakles
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Flattening JSON with schema changes in a single JSON object

I am new to ADF and looking to flatten the data of a complex JSON object. The JSON comes in from Genesys API endpoint. Although Genesys has defined a response schema, there is no guarantee that all the keys defined in the schema will be part of the…
novice_dev
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What languages provide SDKs for interacting with Genesys services?

Genesys is a contact center platform that provides software for working with both hard and soft PBXs. There are also a number of ancillary services they provide to support the wider contact center business. I'm aware of the .NET and Java SDKs that…
Josh Smeaton
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Genysys Java PSDK - setup Eventhandler for web application

I am setting up Genysys PSDK to connect to tServer and listen to events using handler. I have created MessageHandler to receive messages but looks like its not working somehow. Genesys Document states that we need to implement AsyncInvoker in…
Shrijan Tiwari
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How to get all details for not answerer calls between 2 dates in genesys cloud?

I'm working on genesys cloud application. I need to get client, agent and call information for all not answered outbound calls for a day or between 2 dates by an API. Is there an API do that?
Abdurrahman Anas
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question about SIP invite field handling in server recording requests

I am reaching out to you in hope anyone could share some sort of documentation or information on the issue that I am working on right now, I am not asking for hand guidance, but any tip that would point me into right direction will be greatly…
perfect_null
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Microsoft Teams status integration with Genesys Workspace Edition?

Since there exist plugin for Skype for Business that do much more than that. How hard would that be to create similar plug-in for MS Team with only functionality would be taking the status from the Genesys and setting it up to the corresponding…
Expert
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