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Questions tagged [genesys]

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

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Genesys Workspace Desk. Edit. get information

I am pretty new in programming and I have developed few small apps. Now I want to create simple Window based App "communicating" with Genesys What does app do is when you get call through Genesys there is textbox where time is counted. Now my…
Remaker Shadow
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"Is there a way to loop rules in a .grxml file?"

I'm trying to build a GVP application via Composer (Genesys Framework) that needs to accept an input through speech recognition. The input consist of an alphanumeric code of 12 or more letters/numbers where the speaker needs to use name of italian…
Sosy92
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Genesys composer download

I'm looking to download Genesys Composer to build simple VoiceXML application but I'm unable to find the genesys composer package for installing it. Can anyone please help me on how to download & install the Genesys Composer. Thanks in advance!!
John
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Security for chat widget of genesys

We are going to implement Genesys chat widget in our organization in an existing web application based on J2EE. According to the architecture diagram, first the widget will make a request to the backend to JSON data with client information, once the…
Jose Loor
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Genesys Interaction Designer Subroutine

I have created subroutine to trigger stored procedure. It's published and appearing in Interactive Administrator Handler. But this subroutine is not triggering. I have tried to use debug handler from Interaction Designer Utilities. At Call time, it…
Ahmed Abdullah Saeed
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Genesys Configuration Manager - Remove place from agent

With the Genesys SDK it is possible to update the place of an agent. This can be done with the RequestUpdateObject object and the following xml: …
Shiffty
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How to check voice.mark-done-on-release option from custom code

In our Workspace customization I need to check if the voice.mark-done-on-release option is set to true. Using a decompiler I can see that this option is exposed in Genesyslab.Desktop.Modules.Voice.VoiceOptions object as property…
Eric Scherrer
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app start like in a class library c#

Hi guys I have a Class Library program wich is part of a platform called genesys (WPF who calls the DLL that I'm editing), that executes many DLLs, I want to run a method just before the aplication call the others DLLs, I was trying with things like…
DanielUltramar
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how to get call id from genesys sdk platform

i want to get the Call id when the call is answered from agent with using the WDE (Workspace Desktop Edition) Platform SDK for .NET [ C# ] without using SIP Server ? to call the Rest API…
bavs
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'Framed' tomcat6 losing sessions

IWS is a desktop application with its own webBrowser component to call Scripting web-app when needed. Scripting is located in a Tomcat6. Scripting is basically an JSP application. (Really it is an engine who builds an JSP application from the human…
LanderTaker
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How to tell when interaction is in after call work state?

Is it possible to tell inside a chain of command if the current main interaction is in "After Call Work" mode?
Eric Scherrer
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How to read the annex of a business attribute in Workspace Desktop Edition?

Using the out of the box WDE customization framework, is it possible to read from the annex of a custom business attribute?
Eric Scherrer
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using a var as a number and then skip if value is less then x

I am trying to develop a 1 script does many jobs - it is to stop applications within our system etc. So in this script I want the ability to stop 10 applications, so in the script I am passing a var - genesysNumApps: "{{ genesysNumApps }}" - this…
Martin
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Genesys GVP 8.1.7 support for sql server 2012

Does Genesys GVP 8.1.7 support databases on SQL Server 2012 with or without compatibility mode? Thank you S Code
S Code
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Runtime error with SIP-Viewer

I am trying to analyses Genesys SIP server logs with sip-viewer(Ref link) , Unfortunately i am getting the below error while running. With command prompt, Exception in thread "main" java.lang.RuntimeException: SIP Server, Version: 8.1. 101.64…
sasikals26
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