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Questions tagged [servicenow-rest-api]

202 questions
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nodeJs basic authentication issue

I'm getting no proper response while make an API request to external API using basic authentication (username and password) in nodejs (javascript) I used the below code and the response is "undefined", not sure what is missing here. But I was able…
itgeek
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Access JSON keys in C# from ServiceNow Rest API

I am calling the ServiceNow Incidents table and pulling back one incident like this. https://mydevInstance.service-now.com/api/now/v1/table/incident?sysparm_limit=1 var client = new…
TMAC 23
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how send template from external system (Servicenow) to Docusign

I am currently working Servicenow to Docusign integration where a user raises request from Servicenow and i want to send a template to the requested user. I created my demo docusign instance & template, please help me with the api to trigger an…
Gousiya Begum
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how to get Timestamp of Assignment or completion group in servicenow

I want to get Timestamp Assignment Group and Timestamp of completion assignment from service now for a RITM and task. Could you please tell me the table and field name in service now? Postman queries would be very helpful.
Upendra
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How to send a file using glideajax?

I've been trying to get this to work for a while now. I have a UI action that includes a UI page through a GlideDialog. The UI page is just a form with a bunch of input (text type) and one file type. On click of submit button I am sending the form…
Raskill
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Python Patch requests returning 403 status Code against SNOW Record

I wanna do some integration against ServiceNow (SNOW) record. I managed to integrate by using GET requests and returning Status code 200 which means successful. However, when I wanna do Patch request to edit or update the record, it is returning…
Fitri Izuan
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ServiceNow REST API Integration: No JSON object could be decoded

I tried do some integration towards serviceNow records using python script and referring example given in this link to update the records using Http Request Patch method: Table API Python Here is my code: #Need to install requests package for…
Fitri Izuan
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ServiceNOW and KB article with MS Chatbot

We want to leverage the ServiceNOW Knowledge Base/articles to fetch articles from a customer ServiceNOW production instance through a Chatbot. As ServiceNOW administrators, how do you propose we work to get this integration completed? I was looking…
Sash Sheen
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ServiceNow Add Button to Sys_popup View

We need to implement a verify PIN option for when user's call our service desk. I'd like to add a new button to the sys_popup view of sys_user, the popup profile dialogue box, that pops up when you click on the info (i) button beside the user name,…
B Blackmore
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How to get all users from assignment group in service now?While creating an INCIDENT i need to assign a User from the particular group

enter image description here I dont know how did i get the assigned to as a sysId in the response. Please help me to know how do i find all the users of a particular group.?
Pradeep Kumar SM
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Service Now API in Logic Apps

I am trying to use the Logic Apps ServiceNow connector. I have got most of the fields from the request, the last item which i need are the variables text inputs in ServiceNow. I have identified that i can get the information from sc_item_option_mtom…
Warlord
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Issue with setting up integration of DocuSign with ServiceNow using Spoke of Integration Hub

I am in a process to evaluate the capabilities of DocuSign by integrating with ServiceNow. If that works out well we are gonna take the licensing part forward for signup. Link to ServiceNow Docs for using DocuSign Spoke of Integration Hub DocuSign:…
Dipin Gandhi
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Parse JSON output and extract value in javascript

My json output from service now is [{"errno": "0","num_keys": "0"}, {"errno": "1","num_keys": "2"}, {"errno": "3","num_keys": "4"}, {"errno": "5","num_keys": "6"}] In this, i want to extract each value if keys errno and num_keys. I am using…
impika
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" Mandatory fields missing" error while using ServiceNow API

I am using ServiceNow API to create a Catalog request. URL: https:///api/sn_sc/servicecatalog/items/6e2cc01d4f51ce08d4fb2b8ca310c7a6/order_now BODY: { "sysparm_quantity":"1", "variables": { …
user6934519
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ServiceNow API - Get required/mandatory fields and data

We are looking for a ServiceNow API to get all required/mandatory fields and its data, that a user has to provided before creating a new incident. Refer to this image: Example: required/mandatory fields --> [Category, Subcategory, Impact,…
TonyTran
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