How to notify Salesforce cloud from a third part cloud server to change the presence status of an specific agent, who is logged in to Omni-Channel. A presence status can be Available, Away, Busy or Offline.
Do we need to use REST API with Salesforce standard objects to change the presence?
Something like:
https://mydomain.my.salesforce.com/services/data/v56.0/<object> -H `Authorization: Bearer ${token}`
We can use jsforce to send this request.
But, not sure which standard object can be used here, which can update the user presence.
The Base Connector API publishEvent with type SET_AGENT_STATUS is on the client side.
Is there any other techniques to send updates from third-part cloud to Salesforce?
