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I am trying to create Salesforce Case from Slack using /service-create case present in Service Setup for slack.

This is the doc link: https://help.salesforce.com/s/articleView?id=sf.slack_service_create_record.htm&type=5

Can someone please help me with this. Why am I not able to use this command?

Varshita Nukala
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1 Answers1

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Did you configure the Service Cloud App for Slack?

Also, ensure to configure Salesforce for Slack app so that your account is linked to your Slack.

Hope this helps and have a blessed one!

coderunner
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  • Yes I did. I am able to use all the other commands like /service-create-swarm. I am not able to use the /service-create case command – Varshita Nukala Oct 05 '22 at 07:38
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