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My app doesn't install on some devices. Unfortunately, on some devices, the installation is impossible. I didn't restrict the phones list on Google play console, and I have no info in Android Vitals board.

Should I wait for more downloads for the system to gather data for analysis ? Or is there a way to "activate" Android vitals in the app ? Where can I find infos about failed installations beside ?

Thank you.

Bo Iki
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  • How do you know if "doesn't install"? got any more details? – Blundell Feb 15 '22 at 15:54
  • On one of my users phone (Pixel 3GL), he got a screen saying : "Impossible to install xxx, Try again or try these solutions (etc)" The solutions suggested are for instance - to clear cache - to reboot the phone - to check SD card, etc He tried all, none is working – Bo Iki Feb 15 '22 at 16:37
  • Have you changed the process name or anything in the Android Manifest? There's so many reasons, you need to work out whats changed. – Blundell Feb 15 '22 at 17:53
  • This is my AndroidManifest (generated by Unity) [https://privfile.com/download.php?fid=620bef58127b8-MTI0ODI=] Do you see something that prevents some devices to deny installation ? – Bo Iki Feb 15 '22 at 18:23
  • Not 100% but this is really old school `installLocation="preferExternal"` I don't think its needed. Random guess that if they don't have an "external" SD then it can't install – Blundell Feb 15 '22 at 20:09
  • Do you have more information on the types of devices that can't install the app? e.g. are they all on Android 12? Note: The Android Vitals section of the Google Play Console only reports Crashes and ANRs. It does not report failed installations. – Pierre Feb 15 '22 at 21:28
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    Good news, we added in the manifest : android:exported="true" and android:installLocation="auto" And our AAB works now on Android 12. Thanks a lot. – Bo Iki Feb 17 '22 at 14:58

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