Format a Freshdesk Solution On My Own Site

Question

I'm building a website where I want to display my Freshdesk solution articles to my users with custom css styling. My API calls are successfully returning the solution articles, but the description_text property which holds the content of the articles is just a string of text (there is no html). How can I get this data formatted as an html string from the Freshdesk API? Thanks for your help.

Please provide enough code so others can better understand or reproduce the problem. — bitski, Nov 10 '21 at 23:33

score 1 · Answer 1 · answered Nov 10 '21 at 05:34

1

Err... something like this?

const App = () => {
  return (
    <p style={/* whatever crazy style */}>
      {description_text}
    </p>
  )
};

Man it is so hard to answer when people make vague questions...

answered Nov 10 '21 at 05:34

Matthew Kwong

2,548
2
11
22

1

*Man that is why we don't bother answering vauge questions and use the tools at our disposal to prompt OPs to improve their questions* – Drew Reese Nov 10 '21 at 05:37

score 0 · Answer 2 · edited Nov 18 '21 at 00:10

0

I figured out the answer. You need to query the API for description, not description_text. This will return formatted html and not just plain text. Really simple!

edited Nov 18 '21 at 00:10

tdy

36,675
19
86
83

answered Nov 17 '21 at 22:52

hektik

1
1
1

Format a Freshdesk Solution On My Own Site

2 Answers2