Our company has an external application that sends an email to our help-desk email, to generate an email-to-case ticket. The from email is static, generic, company address, ie; no-reply@company.org. The header of the email has the "reply-to:" field set to the members email who actually triggered the email to be sent, ie: "member@gmail.com". Up until recently (late July 2021), when the case was created, the suppliedEmail aka Web Email would be set to the reply-to email address, "member@gmail.com". Now it is using the "from" email, and I cannot figure out how to change this back to the "reply-to" email. Any suggestions would be appreciated.
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Please clarify your specific problem or provide additional details to highlight exactly what you need. As it's currently written, it's hard to tell exactly what you're asking. – Community Aug 31 '21 at 10:59
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Hi Keith, did you ever resolve this issue? – collymitch Mar 15 '23 at 16:33