I have implemented agent live availability according to documentation. Problem is according to documentation it would land in OnResult method but every time response is landed in OnCompleted method, where I am unable to retrieve agent status from async variable. Please Guide me if I am missing something or how to get live agent availability from OnCompleted.
My code (called within HomeFragment)
private void setupChatButton() {
try {
// Build a configuration object
ChatConfiguration chatConfiguration =
new ChatConfiguration.Builder(ORG_ID, BUTTON_ID,
DEPLOYMENT_ID, LIVE_AGENT_POD)
.build();
// Create an agent availability client
AgentAvailabilityClient client = ChatCore.configureAgentAvailability(chatConfiguration);
// Check agent availability
client.check().onResult((async, state) -> {
switch (state.getStatus()) {
case AgentsAvailable: {
// Toast.makeText(context, "Available Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = true;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.colorAccent));
break;
}
case NoAgentsAvailable: {
// Toast.makeText(context, "NOAGENTS Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
break;
}
case Unknown: {
// Toast.makeText(context, "UNKNOWN Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
break;
}
}
})
.onComplete(async -> {
Log.e("Home Fragment ", "Chat Call completed");
if (async.isComplete()) {
isAgentAvailable = true;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.colorAccent));
} else {
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
}
// Toast.makeText(context, "Chat Completed!", Toast.LENGTH_LONG).show();
});
} catch (Exception e) {
Log.e(getContext().getClass().getSimpleName(), e.getMessage());
}
