How to get Chatbase data to show on Dashboard

Question

Struggling to find some forum to get help on this.

We've started using chatbase and are struggling to see our data in the dashboard. The API returns 200's with message_ids. Anyone able to point me in the right direction in terms of how to debug this further?

Have followed the docs here: https://chatbase.com/documentation/generic and their 'codelab'. Issues logged on github and tweeted.

Some of our data does show up - specifically the Intents and some of the 'Session flows', but the rest is blank. No messages, no 'active users' ever.

@JayHewitt yes. It was an issue with Chatbases code and the format of the data we were sending. Guess I'll post that as an answer. — JPThorne, Nov 27 '17 at 09:47

score 1 · Accepted Answer · answered Nov 27 '17 at 09:49

1

So this was resolved by Chatbase updating their code and by us updating the timestamp to match their docs, i.e.:

"time_stamp: int, milliseconds since the UNIX epoch, used to sequence messages"

The full issue was discussed over on Github: https://github.com/google/chatbase-dotnet/issues/1

answered Nov 27 '17 at 09:49

JPThorne

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Thanks @JPThorne, I'd not done milliseconds, but also wasn't aware of the 6 hour update – Jay Hewitt Nov 28 '17 at 13:43

How to get Chatbase data to show on Dashboard

1 Answers1