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We’re looking at testing some additional plugins with a potential to buying. I was wondering how easy it is to duplicate a Service Desk instance for testing but remove the email interfaces to ensure nothing is sent out or received by it, can someone please advise? Thanks.

sam
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  • Could you specify the details of your Service Desk installation? Is it self hosted or on the Atlassian cloud? Are you using the default mail system from JIRA/Service Desk? – Andreas Jul 21 '17 at 21:17
  • we are using the Atlasssian cloud and we are using the default mail system from Jira – sam Jul 22 '17 at 03:18

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For cloud based installations, Atlassian recommends to order the smallest user tier for such stage-envrionemtns. Afterwards you have to copy your data using the export/import functionality of JIRA to populate your production data to your staging or testing environment.

Have a look at these pages:

Andreas
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  • Thank you Andreas and if it is on hosted jira then what will be the process to export/ import service desk instance? Thanks – sam Jul 24 '17 at 13:13
  • Hi Santosh, please have a look at the official documentation: [Importing and exporting data](https://confluence.atlassian.com/adminjiracloud/importing-and-exporting-data-776636740.html) – Andreas Jul 24 '17 at 13:29