Unified Service Desk for Microsoft Dynamics CRM provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Microsoft Dynamics CRM.
Unified Service Desk for Microsoft Dynamics CRM provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Microsoft Dynamics CRM. You can aggregate customer information from different areas in CRM into an integrated desktop that provides a 360° view of the customer interactions. This gives your customer service agents immediate access to business critical information so they can quickly engage with customers and address queries and issues.
