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My Pepper went nuts. I am trying to do factory reset to my Pepper robot via Settings menu. It asks for username and password. If i insert them then it says

No response from the server or unknown error

When i insert wrong password it says wrong password so that means it gets connection.

For another Pepper robot this function works good. Is there another way to do factory reset to Pepper?I saw there is void function in ALSystem that does it but it seems very risky to me.

2 Answers2

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Are you sure your robot is connected to the Internet (using wifi or ethernet)?

If you have the image downloaded (.opn) on your computer, you can use Choregraphe to flash the robot without requiring any internet connection (see "connection" menu > advanced > update robot system)

If you are familiar with command lines:

1) upload the image to the robot using scp scp the-file.opn nao@ip-of-your-robot:./update.opn or filezilla (host: ip address of the robot, user: nao, password: only you know it!, port 22).

2) connect using ssh to the robot (putty on windows) and type: nao-autoflash --erase-user-data ./update.opn.

3) restart the robot.

JLS
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  • After Tablet factory reset, I connected Pepper via LAN and then tried to connect via ssh in putty using port 22. the default password "nao" doesnt work. Also tried to upload .opn file via choregraphe and shows that authentication failure – Innovator-programmer Jun 04 '19 at 08:06
  • then you probably need to find what that password is ! it has probably been changed during the setup wizard? – JLS Jun 19 '19 at 12:18
  • Yes. I found the passowrd and worked it now. But if someone forgets the password, is there no way to reset that password? – Innovator-programmer Jun 22 '19 at 00:48
  • Unfortunately not really. There are possibilities using chorégraphe and some python scripts but nothing easy. – JLS Jul 17 '19 at 11:43
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You can also use choregraphe.

  • Connect with your robot on choregraphe.
  • click on connection -> advanced -> update robot system
  • follow the instruction (enter robot password,browse the opn file)

after you will see this window :

enter image description here

click on yes I want to apply a factory reset...

and you will complete your factory reset.

mcaniot
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