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I am trying to connect my bot on the Microsoft Bot Framework to a Work Chat Bot on Workplace by Facebook.

Everything appears to work the same as the regular Facebook Messenger channel:

  • I can validate my Facebook Messenger credentials in Botframework (page id, app id, app secret, page access token)
  • The Botframework webhook works in my Workplace custom integration settings (see screenshot 1)
  • I can find my bot in Work Chat and send it messages (see screenshot 2)
  • All the regular Messenger API calls work normally (e.g. setting persistent menus)
  • No issues appear in the Bot Framework management console

However, the bot never answers.

Am I doing something wrong, or are bots for Workplace unsupported in Botframework?

Igor Milla
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Chris McGrath
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  • Is your bot answering via any other channel? Let's say the webchat within the Bot Framework management portal? – Ezequiel Jadib Apr 26 '17 at 14:53
  • @EzequielJadib Yes. It answers via webchat and Skype. I haven't configured any other channels. – Chris McGrath Apr 26 '17 at 14:59
  • What are you using for the `Facebook Page ID` in the Facebook Messenger channel? If you go to your bot's page in workplace, the ID should just be the numeric part after the bot's name in the Url: -NNNNNNNNNNNNNNN – Davis G. Trent May 16 '17 at 21:36
  • @DavisG.Trent BOOM! That was the problem. I was using the number from the SCIM URL. I didn't realize my bot had a page until you mentioned it. – Chris McGrath May 18 '17 at 17:26
  • Hi @Chris McGrath, I tried to connect my bot on the Microsoft Bot Framework to a Work Chat Bot on Workplace by Facebook. I configured seetings like APP ID, App Secret, Token ,call back URL for page etc., But i am unable to find my bot in work place chat to send message. What am i doing wrong? could you please suggest me . – PavanKumar GVVS Mar 27 '18 at 06:03

1 Answers1

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Yes. Bots for Workplace by Facebook are supported via the Facebook Messenger channel on the Microsoft Bot Framework. To set it up, you need the 3 things in the screenshot above: App ID, App Secret, Access Token.

You also need the page ID. To get this, find the page for your bot by searching for <botName> in the Workplace search. The page ID is in the URL in the format <botName>-NNNNNNNNNNNNNNN.

Chris McGrath
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  • I had configured facebook messenger channel on bot framework with all necessary information (page id, app id , app secret, token, call back url etc.,) fetched from workplace by facebook. But i am still getting error message while sending message to bot. what am i doing wrong ? Error: Meesage failed to send. – PavanKumar GVVS Mar 27 '18 at 06:28