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IMAGE OF CHAT Good Day, I have developed a bot via the Azure Bot Service. The QnA bot works for employees in our Workplace tenant if they search for the bot and chat directly.

I can find the Bot using @Jargon from within a Workplace group, but, the bot does not reply in this context. Is there support for workplace group functionality in MS Bot Framework?

Igor Milla
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John C Thompson
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  • This answer says yes: http://stackoverflow.com/questions/43637134/are-bots-for-workplace-by-facebook-supported-via-the-facebook-channel-on-microso – Eric Dahlvang May 18 '17 at 22:31
  • This does not answer my question. I saw this some days ago. My bot is up and running but does not reply FROM WITHIN A GROUP. Thanks anyway. – John C Thompson May 18 '17 at 22:41
  • Oh, ok. I thought maybe this was just a duplicate question (you've only been a member for three days, so I wasn't aware of the fact that you've searched previous questions). Are you saying that even when you @mention the bot name in the group, you get no reply? – Eric Dahlvang May 18 '17 at 22:49
  • One of my co-workers just emailed that the Bot Framework does NOT support Facebook Workplace. I apologize, I was not aware of that. – Eric Dahlvang May 18 '17 at 23:37
  • Hmm this is confusing I have my bot running in FB workplace and I and other users can chat with it so how is that possible if FB workplace is not supported? See the thread you pasted where other developers also have Bot Framework bots running in FB workplace. Anyway, yes when I @mention the bot from within a group then and only then it does not reply. I will keep on searching on my own. Cheers – John C Thompson May 19 '17 at 18:47
  • You could file a feature request on the Bot Builder GitHub page. https://github.com/Microsoft/BotBuilder MS Bot Builder bots on Facebook are supported. Facebook Workplace has no specific support. If it is functioning, it is incidental. – Eric Dahlvang May 19 '17 at 20:43
  • Sorry for the bother. I have been looking around on github.com/Microsoft/BotBuilder am not getting how to file a feature request. Could anyone enlighten me? Thanks and Cheers – John C Thompson May 24 '17 at 15:41
  • It is not a bother. Here's the link for filing a new issue: https://github.com/Microsoft/BotBuilder/issues/new – Eric Dahlvang May 24 '17 at 15:43
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    Thanks I just figured it out: https://github.com/Microsoft/BotBuilder/issues/2821 – John C Thompson May 24 '17 at 16:06

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