Can anyone recommend an open source Help Desk application like Zendesk?

Question

I'm in the process of building out a website for my freelance services and would like to offer customers the ability to file issues directly through my site in an interface similar to that offered by Zendesk, however I would like to use a free open source alternative that I can host and manage on my server.

Any recommendations?

score 4 · Answer 1 · edited Jul 16 '14 at 15:07

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A list of open source help desk software can be found at: http://www.opensourcehelpdesklist.com/

Also there's a nice review site at http://helpdeskreviews.com/ (features some open-source systems as well)

We tried bugzilla (http://www.bugzilla.org/) but it doesn't really meet our requirements.

It really depends on your requirements. There are a lot of help desk software. Many commercial companies offer free accounts. Zendesk used to offer free account. We used it for a while and then move to another free account provided by http://ihelpdesk.com

edited Jul 16 '14 at 15:07

Alex from Jitbit

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answered Feb 08 '12 at 00:54

user814168

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An old one but still a nice tool we have used in the past (php-based, open-source) http://aticket.org/ – jazzcat Mar 29 '15 at 17:51

score 3 · Answer 2 · answered Sep 30 '10 at 19:56

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you can try OTRS (http://otrs.org && http://otrs.com) ; it's free as in beer and free as in speech, licensed under AGPL.

answered Sep 30 '10 at 19:56

MichielB

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Perfect! This looks like exactly what I was asking for. – Evan Moore Oct 02 '10 at 17:51

score 0 · Answer 3 · edited Dec 12 '13 at 07:29

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Our software is primarily feedback system, but it can be easily used as help desk. UseResponse - Free package is available

edited Dec 12 '13 at 07:29

Naveen Vijay

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answered Jul 25 '13 at 21:27

Stas Kuzma

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Can anyone recommend an open source Help Desk application like Zendesk?

3 Answers3