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i am normally developing either alone or with 2-3 other people. i handle almost all aspects of the business and development but as of current i am becoming overwhelmed with my client base. I need some system to help me out

What i am looking for is something that i can:

  • Use to manage my client contacts
  • Per client, manage the goals of the project im working/building on
  • Per client, per project, manage the bugs
  • Per client, per project manage support/helpdesk stuff... and then turn those into bugs
  • Automate the communication of tickets and monitor email for support stuff.

I am down to hear ANY ideas/options you have no matter how radical. :)

thank you!

Aziz Shaikh
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Mario Zigliotto
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5 Answers5

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We have bought the Source Code licence to JitBit Helpdesk, my colleague is in the process of adding some extra fields to support our work-flow, I have been working Visual Studio and AnkhSVN integration so that we can see bugs from VS2008/VS2010.

The user interface is functional, it can be styled to our likings, the code is a bit haphazard but the database is simple enough.

Richard Slater
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I've been using Assembla -- No complaints, and it covers just about everything -- and it's free to try.

Sean Vieira
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  • Could you please tell me about it, what you like... what you dont like etc. How do you use it? Any info would be great. Thanks for responding too! – Mario Zigliotto Aug 06 '10 at 22:38
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We use HEAT from FrontRange solutions for most of the things you've mentioned. They also offer other solutions, such as CRM, etc. Nicely customizable, easy to interface to, nice self-service modules, excellent monitoring tools and auto-escalations... (and no I don't work for them. I've just been very happy with them over the last 10 years.)

David
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Take a look at Checkvist - it may work for you for clients/goals/plans/priorities. It is general purpose outliner and task manager. For tickets/bugs you probably need a real issue tracker, like YouTrack. Disclaimer: I'm affiliated with both of them.

KIR
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Have a look at Gemini & SimplyFi

Dave Long
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