iTunesConnect: cannot transfer app because of "You must turn off TestFlight beta testing for the app that you want to transfer"

Question

Below you can see that testing for external testers are turned off:

same for internal testing:

but when I transfer app, one of the criterias are not met:

Why?

You've followed exact steps for disabling testflight beta as per this : https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/BetaTestingTheApp.html Please ask Apple for the resolution. this seems to be a bug in iTunes Connect. — Milan Manwar, Oct 02 '15 at 12:56
I wonder when this will be fixed or someone finds out workaround... — Paulius Vindzigelskis, Feb 09 '16 at 10:51
As of Monday, May 22, 2017 there is still no solution for this problem! Apparently, it's been an issue on Apple's end for over a year. You can follow this thread for more updates. https://forums.developer.apple.com/thread/28646 — Storm Factory, May 23 '17 at 03:00
i solved it clearing all fields, removing all testers (internal and externals) and expiring all builds — kavain, Feb 17 '20 at 18:37

score 17 · Answer 1 · answered Jun 23 '17 at 08:07

17

I had the exact same issue, resolved by removing all Tester and Build from the TestFlight as discussed above also (!important) remove everything fields at the App Information - Test Information.

answered Jun 23 '17 at 08:07

Peter.Wang

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For me, I should remove about all of the localized Test Information as well as all testers and test binary. – Dongjin Suh Aug 28 '17 at 07:22
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it really saved me. Thanks! mainly we just need to remove all the information from the TestFlight tab. – Pavan Jaju Sep 15 '17 at 05:51
Removing all fields in the test information page worked for me. Thanx – vin shaba Jul 11 '22 at 18:50

score 12 · Answer 2 · answered Sep 13 '18 at 03:15

12

For me it was localised test descriptions. Make sure you check that drop down list on the right and clear out info for all languages.

answered Sep 13 '18 at 03:15

n00b

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score 12 · Answer 3 · answered Sep 13 '18 at 06:31

12

I just solved the transfer issue, you just need to expire your build from tester by following the steps below. and then app will available for transfer..

open your app and click on testflight then click on the icon of your app as shown in below screenshot.

The click on expire build.

Now you can transfer your app :)

answered Sep 13 '18 at 06:31

It worked for me. If you have any app info in test flights remove that also – Teja Mar 08 '21 at 05:59
Yeah, just now it is working for me too. Just expire all builds along with remove all information text – Alann Maulana Apr 06 '23 at 04:36

score 10 · Answer 4 · answered Jun 21 '17 at 13:36

10

I've search for a long time and to me this worked:

Clean all builds inside: My Apps --> App Name --> TestFlight
Go to: Itunes Connect --> Users and Roles --> Tab "TestFlight Beta Testers" and click in the name from another user that isn't you.
Save.
Go back to the App in Itunes Connect: "Itunes Connect --> App Name --> Transfer App" and attempt to transfer again by clicking in "Transfer App".

To me this works. Hope help someone.

answered Jun 21 '17 at 13:36

Rodrigo Xavier

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this worked for me, however I have to logout and log back in again – Fouad Jul 20 '17 at 11:21

score 7 · Answer 5 · answered Jun 07 '17 at 05:30

7

i had the same issue i deleted (mark expired) all the versions of app testing version in App TestFlight section and done the trick for me ;) attach is the screen shot of activity.

answered Jun 07 '17 at 05:30

Umar Farooq

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i have expired all the build, still its not working. – Afsara Jun 08 '17 at 08:58
i have done two things deleted all beta testers secondly marked expired all build version do the trick for me. – Umar Farooq Jun 08 '17 at 15:53
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@UmarFarooq if we delete all the builds from testflight, how come we can transfer the app,Please can you elaborate the scenario. – Vinathy nvr Jun 28 '17 at 16:48
i expanded version drop down and mark the all previous version expired. – Umar Farooq Jun 30 '17 at 10:44

score 6 · Answer 6 · answered Mar 15 '18 at 08:31

6

Another possible reason:

When you delete all test information from TestFlight, make sure you delete it for every language. In the testinformation page, select every localised language and check if the form is empty.

answered Mar 15 '18 at 08:31

Wasserfloh

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Marwan Alqadi · Answer 7 · 2018-10-02T12:34:27.733

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I struggled with this for an entire day, I tried everything and finally found another workaround:

1) Expire all the builds

2) Delete all testers

3) Clear all the informations in the Testflight tab

4) Delete all langages except the main one

And finally the step which fixed the Testflight criteria for us

5) Create a new app version (no need to submit or even edit it)

now you check transfer.

Good Luck.

edited Oct 02 '18 at 12:34

answered Sep 23 '18 at 07:47

Marwan Alqadi

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score 5 · Answer 8 · answered Mar 17 '22 at 12:29

5

I know it's an old question, but it still bugs people to this day.

So the solution here, after you have removed all the testers, and expired all builds, go to TestFlight > Test Information and clear all the fields.

Also make sure you delete any localization you might have there. Give it 5 minutes, after which transfering will be possible.

answered Mar 17 '22 at 12:29

Eduard

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This is so stupid. It actually worked. Thanks. – Hammoud May 27 '22 at 10:03
Haha, I know, it has bugged me for the second time, after I actually forgot what I've done the first time when I transferred an app .. – Eduard May 27 '22 at 13:44
Alelouia !!!!!! – w3spi Jan 13 '23 at 22:27

score 2 · Answer 9 · answered Oct 02 '15 at 14:53

2

Not sure if this is going to help,

Check Users and Roles > TestFlight Beta Testers

Do you have a tester who is testing the app that you want to transfer?

answered Oct 02 '15 at 14:53

Kosuke Ogawa

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Yes, but since I checked "Not available for testing" it should no matter, isn't it? – Bartłomiej Semańczyk Oct 06 '15 at 11:52
Thanks it's help me :) – Ahmed Safadi Oct 05 '17 at 08:22

score 2 · Answer 10 · answered Dec 16 '15 at 22:47

2

I have the exact same issue and I'm currently getting from Apple "our engineering team is still working diligently to have this resolved for you". I have been supplied with a workaround:

Enable TestFlight by adding a tester to a build
Then deactivate the build, by turning off TestFlight beta testing
Attempt to transfer again

unfortunately, I still haven't been able to resolve the issue.

answered Dec 16 '15 at 22:47

SimonSays

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I contacted Apple too and after few weeks of communicating, they sent me this... It didn't work either – Paulius Vindzigelskis Jan 20 '16 at 07:30

score 2 · Answer 11 · answered Jun 27 '18 at 19:33

2

We found that in addition to the other answers here, logging out and logging back in to iTunesConnect allowed us to continue after it was saying TestFlight was still enabled.

answered Jun 27 '18 at 19:33

LOP_Luke

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score 1 · Answer 12 · answered Jun 02 '17 at 04:55

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I was facing the same issue, going inside tranferring app console multiple times automatically fixed the issue and started showing all criteria as met.

answered Jun 02 '17 at 04:55

yasirfarooqui

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score 1 · Answer 13 · answered Oct 17 '19 at 02:33

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Do the same step as @Imran Iqbal answer, if your app is Sign-in Required, uncheck Sign-in Required also, like:

then, you can transfer app.

answered Oct 17 '19 at 02:33

Meilbn

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It worked for me. If it is not checked, first check it and then un check it again. Then save – hiwordls Mar 22 '22 at 12:07

score 0 · Answer 14 · edited Dec 28 '15 at 11:25

I've exactly the same problem and could not solve it. The good news: After contacting Apple, they have confirmed a bug and they're working on a solutions. Apple confirmed also, that many developers ran into this.

Got that workaround from the support (that did not work for me):

1. Enable TestFlight by adding a tester to a build

2. Then deactivate the build, by turning off TestFlight beta testing

3. Attempt to transfer again

score 0 · Answer 15 · answered Jun 27 '17 at 11:34

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It looks like this is being done on purpose for new apps. Now, A newly created app CANNOT be transferred into an account, until 14 - 21 days have passed. An expiration period.

answered Jun 27 '17 at 11:34

ChopinBrain

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score 0 · Answer 16 · answered Oct 30 '18 at 12:34

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First, You must remove all build and user from TestFlight of that app. After its looks like below.

If you still not match last criteria than Sign Out and login again.

answered Oct 30 '18 at 12:34

Arjun Patel

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score 0 · Answer 17 · answered Dec 20 '19 at 08:05

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Creating new app version did it for me! Thanks!

answered Dec 20 '19 at 08:05

Secco Jones

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score 0 · Answer 18 · answered Jul 11 '21 at 11:17

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The tricky solution is to enable testing again, add some tester in. The visit the TestFlight and under test flight users, you will see old active test flight users. Simple delete them.

answered Jul 11 '21 at 11:17

Zahid Usman Cheema

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iTunesConnect: cannot transfer app because of "You must turn off TestFlight beta testing for the app that you want to transfer"

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