iTunes Connect - Can't invite "internal testers" for prerelease app

Question

I got my app approved for distribution through the new Apple TestFlight app. I tried to invite an "internal tester" through iTunes Connect ->Prerelease ->Internal Testers but all I see are 2 info boxes:

To start testing, select at least one Internal Tester.

Internal testers can be added in Users and Roles. Internal testers are iTunes Connect users with the Admin or Technical role.

I already added an Admin an Technical user to Users and Roles but I can't invite them. How to invite an internal tester?

Just a note, that this question and all of it's answers are now outdated with the new version of iTunes Connect. — hvaughan3, May 04 '17 at 14:42

score 60 · Answer 1 · answered Mar 07 '15 at 17:57

60

Problem solved: The email for an internal tester was also used for an external tester. As soon as I removed the email from the external testers list I could invite the user as an internal tester.

answered Mar 07 '15 at 17:57

Matt

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Tanks! Helped me a lot! – Domen Grabec May 24 '15 at 22:52
Another proof of the wonderful developer-friendly UX of apple – cyrilchampier Jul 08 '15 at 16:26
Lol everyone is doing the same mistake :) – Van Du Tran Jul 29 '15 at 17:55
Didn't work. Still have the same message "You can't add any additional internal testers." – Questioner Sep 01 '16 at 13:13

score 10 · Answer 2 · answered Mar 07 '15 at 12:45

10

To add people to internal testers you need to go

"Users and Roles"
List item
Select the user Switch on Internal Tester
Save

enter image description here

answered Mar 07 '15 at 12:45

David Wong

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I did that but the user is not showing under the internal testers for my app. Can a user only be invited to 1 app? – Matt Mar 07 '15 at 16:43
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I can't get the 'invite' button to appear, no matter what I do. I've tried everything suggested here. – David Apr 07 '15 at 15:18
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I cannot see Internal Tester switch in User list. where is it? – ttotto May 07 '15 at 14:15
@David are you signed in to iTunes Connect with an Admin or Legal account? if not the button won't appear :( - see http://stackoverflow.com/a/27046745/3055537 – codeinthesky Jul 06 '15 at 06:49
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Yeah, I would have all privies. That makes sense if you don't have the proper account you won't see this. – David Wong Jul 06 '15 at 12:30

score 6 · Answer 3 · answered Jun 18 '15 at 08:52

6

users and roles - external tester - remove email
users and roles - interal tester - click checkbox and save
my app - appname - prerelease - iternal testers - click checkbox and click invite.

it save me from going crazy)

answered Jun 18 '15 at 08:52

Legendary

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Thank you I had that exact same situation. Not at all obvious that that was the issue. – Ben Kane Aug 21 '15 at 12:42
@BenKane yeah, sometimes apple make not obvious desigions. – Legendary Aug 21 '15 at 12:48
Realise this was a while ago, but if you were here right now - I'd for real kiss you – mcabe May 22 '18 at 08:53
@mcabe =* heh, ikr – Legendary Jun 14 '18 at 14:49

score 1 · Answer 4 · answered Apr 28 '15 at 05:35

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Something else that might help is if you flick the "Internal Tester" switch on a user and it doesn't stay, you have to make sure, as Apple says in this doc "The user must have an Admin, Legal, or Technical role."

answered Apr 28 '15 at 05:35

Kevin Dinn

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score 0 · Answer 5 · edited May 23 '17 at 12:17

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To add a beta tester you must be signed in to iTunes Connect with an Admin or Legal account (NOT a Technical account). This answer explains further https://stackoverflow.com/a/27046745/3055537

edited May 23 '17 at 12:17

Community

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answered Jul 06 '15 at 06:47

codeinthesky

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my first down vote - I'm kinda new here so I'm still trying to learn the culture. If you could explain why then i can try and not make the same mistake again. I thought the answer was relevant because I had the same problem (unable to add an internal tester), and the others answers didn't solve my problem. – codeinthesky Jul 07 '15 at 02:47
what could be done if the legal/admin account is given a Technical role in itunesconnect, is there anyway to revert that ? – Satyen Udeshi Nov 16 '15 at 05:37

iTunes Connect - Can't invite "internal testers" for prerelease app

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