• An ambitious and optimistic Engineer with over 5.5 years of hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). • Solid working experience on different modules of ServiceNow. • Currently working as a Technical lead in Cognizant Technology solutions. • Tremendous problem solving and troubleshooting skills, leadership qualities, strong analytical, organizational, multitasking, execution skills and presentation skills with ability to co-ordinate activities and interact with end users in a fast paced team environment and ensure delivery within time frame. • Magnificent verbal and written Communication, Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analyzing solutions. Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

Major implementations: • Implemented auto provisioning catalogue items for Azure and AWS public cloud provider. • Implemented 8 provisioning catalogue items for private cloud provider. • Implementation of SAML, Azure AD SSO, Discovery, ITSM, etc • Currently working on development of provisioning catalogue item for Google.