Team Lead Business Systems & Analytics

• Implementation and Management of Salesforce Development Sprints
• Allowing the Salesforce team to improve their efficiency and improve user trust over the CRM by strictly following Agile Development Methodology
• Establishing the customer first rule in the SFDC Development Team by creating shorter, learner Sprints with proactive delivery of the tasks from the backlog
• Setting up daily short Scrum Stand-ups to help team with the ongoing tasks.
• Hiring QA Manager for the Salesforce Development Team
• Putting an effective process for requirements gathering with the help of QA
• Leading the team, with the assurance of Requirements and Code Freezes to help them work better on their tasks and have enough time for QA to execute every test case
• Setting up QA Metrics and KPIs for overall performance tracking of our Development and Test Runs
• Training a Salesforce Administrator on Tableau and SQL for Advanced Analytics
• Creating Advance Tableau for Sales, Customer Success and Support for 360 customer data view.

Salesforce Developer & Administrator

• Extensive Apex and Visualforce Development for custom features and applications
• JavaScript and HTML development for sites hosted on Force.com Sites
• Custom Apex Triggers for customized business processes which cannot be handled by Workflows or Process Builder
• Integrating Salesforce with 3rd-Party Systems such as Humanity.com, AWS Redshift & Zuora API
• Optimization of existing Apex Triggers and Apex Classes to improve processing speed and making the Apex code-base compliant with Salesforce Governer Limits
• Sales Cloud, Service Cloud, Customer Help Desk and Customer Community