Questions tagged [twilio-frontline]
5 questions
1
vote
1 answer
Is there a way to display a friendly name instead of the identity in Twilio Frontline?
I'm currently using Twilio Frontline on top of my conversation service and my identity for each user is a uuid so when a message comes in on Frontline, it displays that user's uuid. This can get confusing if we have multiple participants in chat.…
Rob Mason
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How to redirect voice call to another agent on busy in Twilio Frontline app?
can anyone help with this?
How to redirect voice call to another agent on busy in Twilio frontline app?
Sandeep Sherpur
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2 answers
Associating a Twilio number with a specific Frontline user
I'm trying to figure out how to associate a specific user with a Twilio number, so that when a call/text comes to that number it only goes to that user's Frontline app/account.
I'm writing the callbacks in Node.js, and I guess that I'm a bit…
Ezra Butler
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Looking for windows App fpr Twilio Frontline
Has anyone found, built, or know if there is or going to be a Windows app built for Twilio Frontline. The focus is to enable a app but seems like only ios only? Not even driod or windows??
Jayreis
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-1
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1 answer
Redirect studio flow to Frontline
I have a Studio Flow that is sending and receiving messages from whatsapp users in order to offer some kind of support center.
What I need now is to, in case users reply with a "Connect to an agent" option on the whatsapp message the flow redirect…
Jean Paul Rumeau
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