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Questions tagged [supportkit]

an IOS SDK which allows users to communicate via a number of methods (Slack, Zendesk, CRM or E-mail)

8 questions
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2 answers

How to send and retrieve real time messages & media files using SupportKit on iOS

I am using Slack with SupportKit v2.9.0. I want to be able to retrieve messages and media files from other users in other channels. (BOOL) application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { …
Sport
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1 answer

How can I retrieve a list of all users in Smooch

I see on Smooch there is a way to retrieve all messages for a given user, using GET /v1/appusers/{smoochId|userId}/messages but how can I get a list of all users (or, at least, all userIds) who are currently using my app. There doesn't seem to be an…
rmacqueen
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1
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1 answer

how to check if user id or conversation id or user alreadt exists in sunshine via node.js

I am auto replying a predefined welcome message to user when they are posting a message via fb page or WhatsApp. I want if user already exists in sunshine then not to reply to that user else reply them with welcome message. How can I check if user…
syed taha
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1 answer

Motion.AI bot with Smooch doesnt work in Telegram group conversation

I have created a bot in Motion.AI and integrated it with telegram bot through Smooch. When telegram user talks to bot directly, everything works fine. But when i try the group conversaiton in Telegram (created a Group in Telegram with 2 users and a…
Levon
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0 answers

ClassNotFoundException while implementing SupportKit in android

I am trying to implement chat service with users using SupportKit library in my android app. I followed all steps mentioned here in eclipse to implement this feature. I am using SupportKit 1.0.0 version in Eclipse. But everytime I try to run it I am…
Vaishal
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1 answer

Connect Smooch with agent's platform

Just two questions, Smooch has a live agent's platform? or it should connect to other Zendesk products like Zendesk Support? If Zendesk Support is needed, there is a way to connect it automatically or I need to connect it through webhooks?
Gerardo Ezequiel Magdaleno Her
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1 answer

Smooch: get the `extracted_data` returned by Motion.ai bot

I am using Smooch with a Motion.ai chat bot. The chat bot has the ability to extract machine readable data from a user's response, e.g. telephone numbers and email addresses. This extracted_data is included in the payload if you set up a webhook…
rmacqueen
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0
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1 answer

Change smooch avatar from Gravatar

I'm trying to change the avatar shown on my smooch chat http://docs.smooch.io/ios/#configuring-agent-images The docs say you simply make a gravatar account. Is the email you use to sign into smooch to manage settings the same as the app maker's…
Harry Moreno
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