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Questions tagged [smooch]

Smooch is a chat API with SDKs for Web, Android and iOS.

Smooch.io is a platform that powers messaging in your software products or services across any messaging channel. The unified API and built-in integrations allow your software to connect with customers across a broad set of messaging platforms and channels without having to repeatedly adapt your code for each channel API.

Smooch supports a large ever-growing set of channels to facilitate rich cross-channel messaging experiences for users while simplifying the development process and reducing maintenance costs for your team.

Smooch offers REST APIs as well as SDKs for iOS, Android and Web that can be embedded in your mobile apps and websites.

Resources:

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Smooch Bot Working on Heroku Has No replying

I am trying to make a chat-bot via EstherBot with Smooch and Heroku. Following the steps and setting without finding out any error, and finally it could launch on the heroku here successfully; however, as I tried to chat with my bot, it replied…
user3671121
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Smooch crashes when I press the button

This is the error that I get: 05-09 11:55:10.559: E/AndroidRuntime(15809): java.lang.NoSuchFieldError: No static field Smooch_inputText of type I in class Lio/smooch/ui/R$id; or its superclasses (declaration of 'io.smooch.ui.R$id' appears in…
rosu alin
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Smooch integration for web agents and multiple organisations

I have been asked to integrate smooch into our CMS. We have multiple agents from multiple companies that can login on our web CMS, and are uniquely identified by their organisation + agent e-mail. These are the agents, and they will connect through…
nha
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How to enable chat widget Smooch.io only in one view?

I recently implement this widget 'smooch' (http://docs.smooch.io/javascript/#welcome) to chat with the customer and help her in my website and is working great. But now I want to enable only in one view like a help tab. Any idea how can I do…
Matias Araya
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Not changing the chat message bubble color after applying the new color CSS class using jquery

I am changing the chat bubble color using the css class with jquery. its working fine when its loaded at the first time. but when we are sending new message this new CSS class is not applying on that. We play around it and found that if we applied…
Tabish
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Smooch SDK - websocket disconnected in android

I am getting this error while receiving message from web end to android app: socket disconnected 12-23 16:43:53.435 31934-31934/io.smooch.demoapp E/WebSocketClient: WebSocket Error! 12-23 16:43:53.435 31934-31934/io.smooch.demoapp…
Yogesh Seralia
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Can I use smooch.io android SDK for making a chat application between users,group chat etc?

Was searching for a chat service SDK and server with API, looked into smooch.io which seemed to be the same.However, now I came to an understanding that it is for one admin appuser and many users communicating to that admin and I cannot create group…
Learner_Programmer
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Zendesk and Smooch integration: I can receive SMS in Zendesk but can't reply to the SMS

As per the question title, I've integrated Twilio and Zendesk with Smooch. I can send SMS to my Twilio number and receive this in Zendesk, however when I reply to the ticket in Zendesk the reply just goes to space and doesn't reach the number that…
Kamila Ambro
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How to have other websites use my interface?

If anyones used something like https://smooch.io or https://intercom.io, you'll note that with a few lines of javascript script tags, their chat interface will be implemented onto your website. How do you do something like this? I'm not even sure…
jory
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How to make app always running in background , so user alway get notifications even if the app is closed?

Hello what must I do to make my android app that integrates with smooch SDK always running in background. example If you have BBM, Facebook, or Gmail, when you close the app with back button or exit then the app will still send you a notification…
Leo Syaputra
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Smooch Type Activity iOS

I'm trying to post a user type activity via the iOS SDK. Any idea? Updated: Smooch does not currently support user typing indicators. You can see details of all available features here: https://docs.smooch.io/guide/channel-capabilities/
Marc Nunes
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