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Questions tagged [servicenow-rest-api]

202 questions
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Getting Display value of cmdb ci ServiceNow using Python

I have a code where I need to fetch CMDB Details from servicenow using python import pysnow import subprocess import os s = pysnow.Client(instance='test', user='admin', password='test',request_params={'sysparm_display_value': 'true'}) r =…
Anti21
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2 Business Rules calling at the same time when incident created

I am facing an issue in servicenow Business rules. I have 2 business rules which has to trigger when When an incident created When specific fields of an incident updated While creating an incident I'm setting some default values say State -…
ImGenie
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Service now api how to comment as specific user

I'm working on a project that consumes Service Now API (Rest). To do so our client has registered us as a user in order to login and make all service calls we need to. This project has an interface where users can login once they have an account on…
Leonardo Lana
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How to get current user's sys id in ServiceNow when using REST APIs?

I created an "Login with ServiceNow" OAuth flow via Authcode grant (I don't have username). As of now, I only am aware of the instance URL and access token - how do I use this to get the authenticating user's sys_id/other details? I tried hitting…
frunkad
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How to set domain in service now

I am trying to make an API call in an MSP instance in ServiceNow. While trying to retrieve some records like groups and domains I am getting only the records that are stored globally. Is there any way I can set the domain as global before making the…
kunal mathkar
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How to upload a file externally using AWS API Gateway and Lambda

I am trying to have an external api (servicenow attachment api) that you send a file to that attaches to a record in servicenow be through AWS API Gateway and AWS Lambda. I have set the binary media in the gateway to /. I have set up the post…
gxtra
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Trouble uploading attachment to ServiceNow (attachments API)

I am trying to upload a text file, to attach to an unpublished Knowledge article in the Utah release of ServiceNow. My code is: $uri = "https://instanceName.service-now.com/api/now/attachment/upload" $method = "POST" $filePath =…
StackExchangeGuy
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Integrating ServiceNow for Agent Transfer: How to Create Chats from External Systems?

I have a specific use case where I need to integrate my system with ServiceNow to create chats on behalf of users and receive agents' messages. After researching, I came across the AWA module in ServiceNow, which allows transferring chats to agents…
Abhishek Ginani
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How to add attachment to record with REST API without a physical file?

I'm trying to use ServiceNow's REST API to add an attachment to a record, but I want to upload the attachment from memory as bytes/base64/etc., without a physical saved file path. Currently working when providing a file path $splat = @{ URI …
swtto
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ServiceNOW publish article through API

I managed to get add an article to the knowledge base in ServiceNow using the API. However, the added article is always in draft. Is there a way to publish an article with the API? It is fine to do this in a separate API call if need. Moreover, I…
HenkBertus Janssen
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Four base URLs for login/auth, grant token, grant refresh, and token profile?

What are the four base URLs that define the standard handling of OAuth 2.0 in ServiceNow? Login/Authorization URL, response_type=code. Redirects to service login page to authenticate by the client providing their username and password. Get an…
Jeff
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Uploading file to google drive ,title displaying as Untitled

I was able to upload attachment of a form in ServiceNow to google drive through integration. But the file is stored in google drive as 'untitled'. But it should have a custom name eg'Invoice'.. Below I have shared my business rule script. Can anyone…
Sharath K S
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How to use LIKE query with table another table in SNOW API

I use TABLE API on SNOW to retrieve data. The problem is when I use LIKE query with the connected table's value, the API returns an empty array. I use below…
VusalIs
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ServiceNOW not able to update work_notes

I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated. Other…
TesUser476797
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Retrieving Change Information with Affected Configuration Items (CIs) using ServiceNow API

I am seeking assistance on how to retrieve information about a change, including the affected Configuration Items (CIs), using the ServiceNow API. I have already attempted the following API…
Jamhson
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