Stack Overflow
Stack Overflow

Questions tagged [service-level-agreement]

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract

11 questions
10
votes
7 answers

Airflow sla_miss_callback function not triggering

I have been trying to get a slack message callback to trigger on SLA misses. I've noticed that: SLA misses get registered successfully in the Airflow web UI at slamiss/list/ on_failure_callback works successfully However, the sla_miss_callback…
Allen Lee
  • 101
  • 1
  • 1
  • 3
4
votes
1 answer

How to calculate application availability (SLA)

I have standard ASP.NET MVC project and I need to calculate application availability to find out our SLA level. So, I need to get something like this for our web application. Information from my hosting provider System Availability:…
Roman Marusyk
  • 23,328
  • 24
  • 73
  • 116
1
vote
1 answer

How to add SLA's to ETL jobs running in Airflow?

I am new to Apache Airflow. I have some DAGs already running in the Airflow. Now I want to add SLA's to it so that I can track and monitor the tasks and get alert if something breaks. I know how to add SLA's to DAGs default_args using timedelta()…
tank
  • 465
  • 8
  • 22
0
votes
0 answers

Is there a NewRelic API to consume service levels (SLIs, SLOs)?

We have setup some SLIs and SLOs for some backend services using NewRelic Service levels. We want to consume those SLOs through an API to interrupt our Jenkins CI in case of SLO violations. I have gone through NewRelic documentation but could only…
anand
  • 301
  • 1
  • 3
  • 10
0
votes
1 answer

Making a Condition to create a new table which outputs 1 or 0 based on Timediff values Query SQL

https://i.stack.imgur.com/DLQiC.png. SQL QUERY. So for my query here according to another table I found the timediff between two fields and then created 2 new column that will output the diff between those 2 fields (start and end time). For the…
Josh Anderson
  • 11
  • 4
0
votes
1 answer

How to set SLO for operations that are dependent on file size?

I have an endpoint POST /upload that uploads file into my storage. The response time is dependent on the file size (the bigger file, the longer it takes to respond with 200). How should I set a Service Level Objective (SLO) with this endpoint? Any…
NyamNyam
  • 320
  • 1
  • 3
  • 13
0
votes
1 answer

How do I change the colour of a cell in Excel (that's in a Table) based on the value of another cell in the same row and repeat this for each new row?

I'm working on a fairly large table that has multiple data points in it that contain various dates. The table looks roughly like this: Case No. Request Date 1 Response Date 1 Request Date 2 Response Date 2 1 1 Jan 2021 7 Jan 2021 10 Jan…
vika09
  • 11
  • 2
0
votes
0 answers

Disaster Recovery plan with single region deployment

One of our customer opt out of multi region deployment of their application due to various reason (assumed calculated SLA for single region is enough for their business need) However they asked if there is DRP (Disaster Recovery Plan) available for…
androisojavaswift
  • 325
  • 5
  • 18
0
votes
1 answer

Case SLA timer not matching Default SLA Settings

I have SLA Failure defined as 2 Days in the Service Management in my Dynamics Customer Service Sandbox, however each time I create a case, the case timer starts as 7 days. Is this a bug in Dynamics 365 or do we need to change some settings for it?
rawatdeepesh
  • 584
  • 8
  • 31
0
votes
1 answer

Cloud Provider SLAs exposed via RESTful APIs

I was wondering if any of the major cloud providers (AWS, Azure, Google) exposed their SLAs for virtual machines via a RESTful API. Basically, I am looking for the information available on these…
javalass
  • 143
  • 9
-1
votes
1 answer

Is"always" a workable term to describe the uptime of a server?

since me and my colleagues had a discussion about this, I wanted to ask, if you would use the term "always" to describe the uptime of a server in a requirement. Example: The server should be always reachable. Since, in my opinion, alsways can't be…
hxog
  • 13
  • 3