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Questions tagged [server-side-sync]

Use this tag for Dynamics CRM - Server Side Sync related questions. Server-side synchronization connects Microsoft Dynamics 365 with one or more Exchange servers or POP3 servers for incoming email, and one or more SMTP or Exchange servers for outgoing email. With server-side synchronization, you can centrally manage mailboxes and profiles, configure email for users and queues, and track errors about email processing.

Useful Links:

  1. Introduction
  2. Setup Guide
14 questions
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Dynamics CRM 2016 onpre - Incoming Email failure issues

Currently using Server-Side Synchronization for process email. Server profile configured with POP3-SMTP profile type. for gmail - incoming: pop.gmail.com , outgoing: smtp.gmail.com Authenticate for incoming: Credentials Specified by user or queue…
YLun Goh
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Dynamics 365 online issue with Email Synchronization (SSS)

in my organization we have a mailbox that receives email from different sources (about 5) everyday, set to track all incoming emails in the CRM. All the mails are correctly tracked on the CRM every day, except for one that always fails (same source,…
lateralus
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2 answers

Dynamics 2016 email tracking ignoring outgoing replies

We have server-side synchronisation set up for our Dynamics 2016 on-premise instance, and it is correctly sending emails from a Case, and tracking replies from the customer. However, when an internal user replies using Outlook (without the CRM add…
zipoko
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1 answer

Test & Enable Mailbox in CRM 2013?

In CRM 2013, is "Test & Enable Mailbox" in a Mailbox only for Server Side Sync? My Email Router setup works fine but when I run "Test & Enable Mailbox" I consistently get a Failure status, with the resulting alert stating the following: The email…
Heckflosse_230
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1 answer

Incoming Emails are not getting loaded into CRM Queue in Server Side Synchronization

Recently We have switched from Email Router to Server Side Synchronization (CRM On-Premise). Switching was successful and mailbox also seems active and showing incoming and outgoing processing status as success but when I am trying to check emails…
RAJESH HARNE
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Dynamics CRM 365 sever-side synchronization enable http

Hello I am running crm 365 on premise (9.1). Is there any trick anyone knows that can allow crm to use an smtp server via http? This is for server-side synchronization. Thanks for looking.
drzounds
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1 answer

Dynamics CRM and Outlook how auto track emails

My task is make auto tracking emails from Outlook to CRM. Now user can track emails only manually, when going to the message and click Dynamics->Track, but I need to do it automatically, and outgoing mail must tracked in CRM when user send it from…
user6236445
0
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1 answer

server-side sync of outgoing email in MS CRM

Yes, it can be a stupid question but I cannot validate it as I don't have access to Exchange server. If I configured Server-Side synchronization in CRM side & then I send email to one of the Contact's email id from Outlook which has doesn't have CRM…
Deep
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1 answer

Is Email Sync between a Hosted Exchange and CRM Online Server Side Sync supported?

I'm looking to establish synchronization between a hosted Exchange and Dynamics CRM Online. Is this feasible?
priyeshwagh777
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Dynamics CRM 2016 not tracking email replies

When a case is created, and emails are sent to the client, the mail syncs correctly between exchange/outlook, and CRM. However when a reply comes back from the client to the service representative, the mails are not automatically tracked as part of…
Christo
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Meeting invites not sent to Contacts in Dynamics CRM

I'm having an issue, I have an On-Premise CRM Dynamics environment with Server Side synchronization, the sync works fine. When creating appointments the System Users receive a meeting invite, but this is not sent to contacts in the system (even…
LuisM
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Exchange and CRM contact duplication 500,000 contacts created

There are 2 issues here, One is resolved but I still don't know what caused it, and the other is a side-effect I created one contact in dynamics CRM 2013, there was nothing special about the process, it was the same as always, also note the contact…
Andrew Jackson
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2 answers

Server-Side Synchronization not syncing tasks, appointments and contacts to CRM from Outlook Web App

I have enabled Server-Side synchronization for Incoming mail, outgoing mail and Appointments, Tasks and Contacts on mailboxes in Dynamics CRM 2013. The mailboxes have been approved and enabled and also statuses for all 3 modes are…
priyeshwagh777
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1 answer

Error with Dynamics 365 app for Outlook only in Desktop client but works in OWA

I have installed & configured the Dynamics 365 app for Outlook with my v9 Org. I have Office 2016 Professional Plus with latest updates. It's totally working fine in OWA but not even started working on my Laptop Outlook. This is even listed as a…
Arun Vinoth-Precog Tech - MVP
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