A runbook is a routine compilation of procedures and operations that the system administrator or operator carries out. System administrators in IT departments and NOCs use runbooks as a reference.
Runbooks can be in either electronic or in physical book form. Typically, a runbook contains procedures to begin, stop, supervise, and debug the system. It may also describe procedures for handling special requests and contingencies. An effective runbook allows other operators, with prerequisite expertise, to effectively manage and troubleshoot a system. Through runbook automation, these processes can be carried out using software tools in a predetermined manner.
Runbooks are typically created by technical writers working for top tier managed service providers. They include procedures for every anticipated scenario, and generally use step-by-step decision trees to determine the effective response to a particular scenario.
