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Questions tagged [ringcentral]

For developer questions related to using RingCentral Developer Platform API, SDKs, client libraries, sample apps, and other programming tasks.

RingCentral provides a unified communications platform with APIs for voice, SMS, team messaging, meetings, and fax. (source)

248 questions
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RingCentral REST API Correct method of posting data?

I'm trying to send a request to the RingCentral API to trigger an SMS message to be sent. I've read the documentation and it appears as though I'm posting all of the data in the correct format but I'm getting an error of "Unsupported Media…
John C.
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Salesforce: How do I get RingCentral extension number of receiver

I've installed RingCentral app and want to create cases based on conditions on extension number of receiver. A new task automatically gets created once you receive any call, I am going to write trigger to generate cases if receiver's extension…
Amol
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Processing TIFF Attachments in RingCentral using NodeJS

I have a program written in Node using the "RingCentral" package, the program downloads faxes sent to a RingCentral account. When the faxes are in PDF format everything works correctly, however if the fax attachment happens to be a TIFF image (only…
Carlos Galavis
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RingCentral fax delivery times

Are there any upper limits on time taken to deliver fax messages sent by Ring Central? I have seen delivery times ranging from a few mins to well over an hour. And the same is concerning as we need some defined upper bound (5 min or less) on fax…
OnlineFoodDeliveryServices
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How to place a test RingOut call?

I am testing RingCentral RingOut functionality and by following the docs working on it. But I am facing a few problems: which countries RingCentral supports to call (from and to)? How can I place a test call using two different cell numbers?…
Muhammad Zeshan Ghafoor
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How can I receive ringing on all the numbers configured in call handling and forwarding in RingCentral while using web phone?

I did configuration under user's call handling and forwarding for Ring would go on all the configured group numbers. It is working in Softphone but not in webphone using WebRTC.
Mustufa Kantawala
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Using RingCentral PHP SDK to build app that uses Authorization Code flow and subscribes to presence events

I am trying to build a web app that is using RingCentral PHP SDK to subscribe to presence events. The application will be using Authorization Code flow. I am getting the access token but have no idea how to use this token with SDK and Platform…
alecd4
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Unsupported grant type error in RingCentral

I am calling the API to refresh my access token on RingCentral but it throws the following error { "error":"invalid_request", "error_description":"Unsupported grant type", "errors":[ { "errorCode":"OAU-250", …
Mahesh
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RingOut and call log results are not useful (when the call is not answered by a human)

When making a RingOut call between two PSTN phone numbers, RingCentral does not report the call outcome when the callee's phone goes to voicemail or to the "subscriber is unavailable" message or the callee hangs up. In the cases I have tested the…
cliveza
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How to reset developer account password?

I have received a developer account number and extension, however I never received the email with the password. I can't reset it from the test portal either as it is asking me a security question. I tried to answer based on my actual account, but…
Sajan Parikh
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RingCentral API Login returns Invalid response string

I created a Server-only (No UI) Private app, with Read Call Log Permission, and when the login is issued I get the following error: Exception: Invalid response string SDK HTTP Error at https:///platform.devtest.ringcentral.com/restapi/oauth/token…
Michel Degive
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How to set Caller ID with area code matching using RingCentral?

When using RingCentral for making outbound calls, is it possible do Local Presence or to set the Caller ID (CLID)? I have a set of 1000+ phone numbers with various area codes for my company I want to be able to use for Caller ID when dialing out. I…
Grokify
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Whether require and use are similiar in php?

use RingCentral\SDK; or require('/home/developer/workspace/ringcentral/demo/SDK.php'); Instead of using 'use' - php 5.6 command ,it is better to use require - php 5.3 ? SDK class file contains following code class SDK { const VERSION =…
Ramkumar P
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Capybara Unable To Find Input Field

I am using the Ruby gem Capybara for automation purposes (having read the instructions on this website). I have a simple script that shows the problem I am having: require 'capybara' session = Capybara::Session.new(:selenium) session.visit…
singularity
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RingCentral REST API SMS Error

RingCentral RESTful API accept JSON input for SMS. But on SMS JSON input it is giving this error reply:- { "message" : "Parameter [to] is invalid", "errorCode" : "InvalidParameter", "parameterName" : "to" } However, I'm sending correct input…
Soccer Champions League
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