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Questions tagged [interactive-service-hub]

Interactive Service Hub is new Dynamics CRM (365) feature for Rich user experience under Customer service module. The interactive service hub’s intuitive interface unifies vital information in one place, and lets you focus on things that require your attention. Use this tag for SO questions related to ISH.

Useful Links:

  1. Dynamics CRM 365 - ISH
  2. User's guide
6 questions
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Permissions for Interactive Service Hub

In Dynamics CRM 2016 on-premise I created my first interactive service hub dashboard. It works on my development system. If I deploy the dashboard as managed solution to our production system, I can see the dashboard, but when it displays I get a…
Sparhawk
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Microsoft Dynamics 365 (on-premise v8.2) how enable subarea button for ISH for custom role?

Microsoft Dynamics 365 Interactive Service Hub (ISH) button (on area Settings, subarea Apps) visible for Service Manager, System Administrator, or System Customizer roles (article on Technet ). How can I make this button visible for other…
barsmaga
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1 answer

Dynamics 365 change form type

Is it possible to change a form type in Dynamics CRM from: "Main - Interactive Experience" into "Main"? If it is, how to change it?
Anthony Steven
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Dynamics CRM Customization SiteMap in Interactive Service Hub Mode

Dynamics SiteMap can customize permission by using Area/Group/SubArea/Privilege to show different SiteMap content for different logon user. But it doesn't work in interactive service hub mode. How can I fix it?
Richard
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Customer Service Hub issue on Case entity form for Related section

I have an issue while working with CRM Dynamics 365 v9.0 in Customer Service Hub as how to get the icon beside the "Related Section" of Case form for the Interactive experience like below image: To see the list of related…
Munavvar Husein Shaikh
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1 answer

Customer Service Hub business process flow issue on Case entity

I have been working with dynamics 365 v9.0 and I have been facing this issue on customer service hub application. In case entity, there is bpf called "phone to case process". In first stage there is one field called "Find Case". This field is…
Jalak Raval
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