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Questions tagged [dialogflow-cx]

Dialogflow CX is an advanced Natural Language Understanding system from Google that allows building larger, more complicated, flow-based conversation models using an API or graphical web-based UI. These conversation models can be used via an API and offer business logic integration through developer-written fulfillment code. For the classic, simpler, non-graphical, and incompatible NLU from Google, see the dialogflow-es tag.

Dialogflow CX is a more advanced Natural Language Understanding system that is suitable for large or very complex conversational agents. Flows and pages are the building blocks of conversation design, and state handlers are used to control conversation paths.

Dialogflow CX consists of several components including

  • An API that allows you to do conversational processing and get a response from a text or spoken phrase
  • An API and graphical web-based UI that allows you to build the NLU and conversational model
  • The ability to apply additional business logic through fulfillments

There is an older, less advanced, system that was formerly known as just "Dialogflow" (and, before that, "api.ai"). It is now known as Dialogflow ES. Questions about that version specifically should be tagged .

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How to respond with pre recorded audio in Dialogflow CX?

In fulfillment option in Dialogflow CX, I am adding a "play pre recorded audio" in Add dialog option and it requires a link of an audio. I have provided it links of different formats but it is not working. Can you help me with the hosting service…
ukasha sohail
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Vantage of dialogflow integration with whatsapp business

I'm trying to create a chatbot in Whatsapp business and I read that the best and easiest way to do that is using Twilio. I also read that a lot of people integrate this service with Dialogflow but what are the vantage of doing that? what can I do…
fabio del carlo
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How to set condition to true in Dialogflow CX

I'm going through the Dialogflow CX tutorial and can't seem to understand how to set a condition to true. From the tutorial: tut p.1 From the reference: tut p.2 I simply don't get the how and where I'm supposed to set this condition to true? I have…
Kenneth
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Dialogflow make the bot more human

I am new to the dialogflow, I want to know if there is any method that I can make my bot feels more human when the user interact with it? Many thanks.
PanhaSeav
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how could i change the input placehoder in dialogflow messenger?

I need to change the placeholder text of the dialogflow messenger chatbot for customer requirements
Oscar
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Using EventHandler to warn a user that their session is ending

I have been trying to warn the user that their session is about to end using dialogflow CX. But I can't get it to respond to me, without the user making a request first. Is there any way to do this without the user making a request first?
Luis Lius
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Automating PDF Flowchart to creation of chatbot

So we currently are creating chatbots using Google DialogFlow. The chatbots that we create are usually decision tree type chatbots that ask a particular question based on the response provided by the user. The client usually sends us flowcharts in…
Amit
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Connecting Entities in Dialogflow

I am trying to connect different entity types or entity properties. Consider this case: I have a list of animals and I have a list of vegetables Each animal eats a subset of vegetables - Cow eats veggieA,veggieB and Hen eats veggieB,veggieC Once…
Sid Anand
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Is it possible to invoke Google Dialogflow webhook from external api by enabling Beta Features and API

I have been working on a POC and I am able to invoke Dialogflow fulfilment webhook from external API and get the response but not able to get the knowledge base response when Beta feature options are disabled. When I enable Beta features, I am…
Kiran
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Dialogflow CX - Intent not matching

page with intent and static fulfillment response, sys.no-match has also static respone training phrases for intents Using one of the training phrase triggers sys.no-match instead of the intent. How do I get it to match the intent correctly? edit: I…
Lim Kai Wei
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Dialogflow CX - using sys.person gives wierd output

https://i.stack.imgur.com/k1bZD.png I am using sys.person to capture the person's name. Is there any way for just 'john' and not the entire {"name": "john"} to show instead? I want to avoid sys.given-name and sys.last-name since dialogflow says they…
Lim Kai Wei
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Dialogflow CX - how to get sys.no-input-1 to repeat instead of going to sys.no-input-default

I would like for sys.no-input-1 no repeat instead of going to sys.no-input-default after no input from user for more than one time? How can I achieve that?
Lim Kai Wei
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Setting up Dialogflow CX to save audio recordings in Google Cloud Storage

I have setup a Google Cloud Storage bucket in the same project as my Dialogflow CX Agent, and in the settings for the agent, under the Speech & IVR tab, set the Google Cloud Storage URI to match that bucket: gs://my-bucket/calls I can see that the…
João Miguel Brandão
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Dialogflow CX - DetectIntent Response - Alternate matched intent not coming in the response

I am trying to replicate a scenario where alternate matched intent returns other intents that have a close match/close confidence score. But the API always returns 1 intent with the highest confidence score and skips all other intents, is there any…
Derrick Rodrigues
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DialogflowCX sends a "nested flow transition"error after 3 consecutive requests while managing different flows

I have an agent managing eight different flows. Each flow returns to the Default Flow Start Page after processing the user request. The issue is that after 3 consecutive requests I get the following error message: ***"More than 10 nested flow…
Claudia_
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