Questions tagged [ctcallcenter]

5 questions
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CTCallCenter in Swift

I'm trying to use CTCallCenter in Swift, however it always displays error. I suppose it may cause in how to use closure but actually I don't familiar about it. Does anybody have idea to resolve this issue? Here is my code import CoreTelephony class…
T.Akashi
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Asterisk - AMI Event logging

I want log “AMI Event” parameters into another file. First enable ‘manager set debug on’. But is it possible write log into another file not in same other log datas
Ramin Darvishov
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Differentiate active call is cellular call or voip call

We are building voip based application and we have one scenario where we have to identify whether active call is voip call or cellular call(cs call). Before iOS10 and before callkit we used to check through CTCallCenter like below code snap. -…
Nitin
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Measure queue call effectiveness

Looking for a formula to measure effectiveness on the queue. In order to assess how many agents we require, we assign queue schedules for our agents. During the queue schedule times, agents are required to be on the queue, however if they need to…