Voicemail Service with API

Question

I am looking for a service provider that will allow me to transfer calls to voicemail. Then I can use an API of there's (in PHP preferably) to access the voicemail and any metadata and then do with it what I like such as generating emails, tapping into a transcription service, etc...

I know that http://www.ribbit.com/ is new and looks like it might have some of what I need, however, I would also need a number to dial in to leave the message.

The company I am working for is developing a virtual receptionist that will allow them to forward calls to voicemail, so I would need a way to forward to a specific voicemail box for a specific customer.

Any suggestions, or does something like this not (yet) exist?

score 2 · Accepted Answer · answered Jan 30 '12 at 19:42

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Take a look at Tropo. It seems to have much of the functionality you describe, and a few more which will tickle you pink - including SMS service. It's also free for development and cheap for production.

I don't work for Tropo or affiliates, i just have heard good things about the service.

answered Jan 30 '12 at 19:42

Tim

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+1 for linking to this, I'm enjoying this massively. They even host the stuff for you... – Cyclone Jan 30 '12 at 21:38
Thanks for the answer. This looks like the perfect service for what I am looking for. – eckenroed Jan 31 '12 at 18:11

score 2 · Answer 2 · answered Jan 30 '12 at 19:45

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Consider Twilio. I've used them for a work project in the past. It's cheaper than Tropo, though it has fewer features (like voice recognition). They can still transcribe if I remember correctly (it costs extra, just like Tropo). You should easily be able to script the behavior you want and hooking into their API.

answered Jan 30 '12 at 19:45

Crashspeeder

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Thanks for this answer. This also is a great service! – eckenroed Jan 31 '12 at 18:12

score 0 · Answer 3 · answered Jan 30 '12 at 19:42

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I believe Asterisk is a very popular way to go. I use it for very specific purposes, and don't know much outside of my use, but it sounds like that might be a good solution for you. It's free, but you need a VoIP provider.

answered Jan 30 '12 at 19:42

Travesty3

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I had thought about Asterisk. I had reviewed it for an in-office solution compared to Ring Central which we currently use. In the future, I may have to migrate away from RC because of the volume of calls we'll be taking. At that time, this may be a great solution. I hadn't yet considered it. Thanks. – eckenroed Jan 31 '12 at 18:12

Voicemail Service with API

3 Answers3