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When I edit something on page using elementor & after I click on update button, I can see error message "server error 500"

I can't update menu. I can't select existing upload image from media library, and I can preview Media library also.

How solve this?

I try change PHP Version and storage, but that error still display.

Tharu Salgado
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1 Answers1

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  • Before trying anything backup webserver and Database.
  • Can you able to recover the wordpress by disabling the plugin from db? This step will disable ALL plugins temporarily on wordpress. This can be reference https://www.elegantthemes.com/blog/wordpress/disable-wordpress-plugins
  • Optionally, Are you using cloudflare or any type of CDN which could be causing to load js script when clicking update. It’s known issue of elementor. Perhaps look into https://elementor.com/help/elementor-and-cloudflare-rocket-loader/
  • Try to access wordpress. Once you are able to recover the wordpress disabling plugins via db trick, then you need to check how much memory is allocated and if require try to increase it. As per elementor requirement “ WP Memory limit of 256 MB (Elementor and Elementor Pro only), 512 MB recommended, 768 MB for best performance.”
  • Check web logs (depending on apache or ngnix or via cpanel) for any particular 500 error.
  • If you don’t have access to php or ftp to wordpress files. Then you can ask your hosting company to increase the values accordingly. This reference explains more in details. https://docs.presscustomizr.com/article/171-fixing-maximum-upload-and-php-memory-limit-issues
  • Once memory is increase, try to experiment by open multiple elementor instance to see if it persistent to open without throwing error 500.

I hope this covers the 500 error issue with wordpress. If issue persist, please share the webserver or php log or elementor debug logs to understand further.

Talal Abbasi
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