-2

I've been looking for a third party solution that will allow us to build a whatsapp business bot AND that will allow our agents to hop on to any whatsapp conversation at any point during the time our bot is handling the conversation.

Here are some of our requirements :

  • The solution must not be no-code only as we need to plug it to our backend
  • Agents should be able to manage conversation from a mobile app

I've looked at Twilio + Twilio Flex (https://www.twilio.com/en-us/flex). But I'm not 100% confident it is exactly what we're looking for. I plan on having a call with Twilio to pitch my needs and see if it would work with their solutions.

In the meantime, anybody would have any recommendations ? Thank you

user12178999
  • 63
  • 10

1 Answers1

-1

A few services come to mind that may fit your requirements are Wati and Gallabox. They are official, they have no-code solutions and the ability to use their own api. Both of them have mobile apps, but how convenient they are, I cannot say. And they seem to be more affordable than Twilio

Hafiz
  • 39
  • 3
  • 1
    Thank you !! I've heard about Wati but didn't dig through. I didn't know Gallabox. Both seem like good candidate. I will check with them if they can fit our needs. Thanks !! – user12178999 Aug 25 '23 at 07:40