I have a zkteco eface10 device, I created a user account using face+password, when I tried to remove the password but forgot to change the user rules so I couldn't enter the device settings.
I have used the zkteco password reset app but nothing happens. and my mistake was also that I didn't have the configuration settings to connect to the computer so it couldn't be reset via the computer. I ask for his help if anyone ever happened the same problem. thanks