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I'm currently facing an issue with IronSource integration in my app. Both the rewarded videos and banners from Unity Ads, which are integrated through IronSource mediation, are not working properly. I keep encountering the 'Empty waterfall' error. Specifically, the rewarded videos show the following log message: '2023/06/03 15:05:43.700 11015 11039 Info ironSourceSDK API: isRewardedVideoAvailable():false', and the banners show these log messages: '2023/06/03 15:34:19.032 12497 12497 Info ironSourceSDK CALLBACK: k 14.run - onBannerAdLoadFailed() error = Empty waterfall' and '2023/06/03 15:34:19.032 12497 12497 Info ironSourceSDK CALLBACK: k 15.run - onAdLoadFailed() error = Empty waterfall'.

https://imgur.com/a/W1ZC1z0

I've tried troubleshooting on my own, but I haven't been able to find a solution. I have also tested the device in the IronSource website, and I encountered the same error. According to my setup, the Unity Ads should appear, but they are not. I'm wondering if anyone has encountered a similar issue with IronSource integration and knows how to resolve it. Any insights or suggestions would be greatly appreciated. Thank you in advance for your help!

Bobby Bobbyfly
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  • I think the best course of action here would be to contact their support. Are you seeing any other errors? Do you load ads successfully (even when using test campaigns)? – tomerpacific Jun 08 '23 at 04:42
  • @tomerpacific No, I don't see any Unity ads showing at all, even when using test campaigns. I can only see IronSource ads – Bobby Bobbyfly Jun 08 '23 at 04:58
  • You are aware that Unity bought IronSource, right? [Link](https://www.businesswire.com/news/home/20221107005419/en/Unity-Completes-Merger-with-ironSource) – tomerpacific Jun 08 '23 at 05:19
  • @tomerpacific yeah yeah What are you trying to convey? – Bobby Bobbyfly Jun 08 '23 at 05:56

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