We use Cases as a back office in my org. Recently, our client asked that these internal processes have an SLA tied to them. That's when I tried to implement milestones.
I read the documentation and know some limitations concerning entitlement/account master detail.
I understand that for all my accounts to have an entitlement, subsequently an entitlement process with milestones, I do have to associate the entitlement with an account.
Is this the only way? To have an entitlement registry for every account I have?
What would be the best course of action here?
Is there a way to create a parent account that has all my accounts in the database as its children? Should I try to approach entitlements differently?
Any help is appreciated.
I've tried to populate the parent account field to create a case that would inherit its parent entitlements, though it did not work. The milestone field wasn't active.
