I recently tried to install an extension for Joomla, and as soon as it had been enabled, the site (both frontend and backend) went blank.
From researching online, it sounds like this might be due to a PHP error- but how would I go about fixing this problem, especially now that I am essentially locked out of the site.
(I am working on ftp to the backend- but what should I do once there?)
First things first: I assume this is urgent because it's on a live site. After fixing this, it would be a good idea to set up a dev/test site, so you can try things like this, and play around without breaking the live site ;). Also, start some backups from now (before doing the below).
It depends somewhat on what type the extension the extension is, but you can generally remove a Joomla extension by just removing its files. Even if it leaves remnants in the database, those generally won't actually run.
/plugins/PLUGINGROUP/PLUGINNAME, and maybe /language/LANG//components/COMPONENTNAME, /administrator/components/COMPONENTNAME, and maybe /language/LANG//modules/MODULENAME, and maybe /language/LANG/However, if the extension is question modifies core Joomla files (it shouldn't, and this is bad practice, but several do...) then all bets are off. You'll either have to go through the install script and analyze what it does on install, or you'll have to rebuild your Joomla site (might be doable by uploading core Joomla over the top).
Moral of the story: test first, then put changes live!
Login to site database and query all extensions. Disable this extension and let your Live site start working without this extension. Try on a local machine figuring out what goes wrong when you install this extension. There can be a number of things simple one like some of the php extension is disabled etc.
