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It's enabled here but subscription renewal is not working and when user pay it's set to manual renewal instead automatic

https://i.stack.imgur.com/hq4yA.png

Preston PHX
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Mukta Chowdhary
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1 Answers1

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If using the WooCommerce PayPal Payments plugin, there is an important note here:

Requirements for automatic payments

Your PayPal account has to be approved for Reference Transactions to save PayPal accounts in the Vault, e.g. for automatic subscription renewal payments. Credit cards can be saved in the Vault via Advanced Card Processing and used for automatic payments without requiring Reference Transactions.

Beyond that, your question needs more information about what you've tried so far and what's not working (for what payment types -- subscribing with PayPal and subscribing with a card are two different things)

Preston PHX
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  • You are right, I tried to enable vault option under paypal app, but Advanced Card Processing is disabled, and i contacted paypal support and they are not replying, they are only one who can enable Advanced Card Processing and reference transactions, i think, or there is any way to enable by own? – Mukta Chowdhary Mar 21 '23 at 02:59
  • Enable advanced via https://www.paypal.com/bizsignup/ . Reference transaction is needed for vaulting PayPal account payments, only PayPal's business support (not technical support) can enable that. – Preston PHX Mar 21 '23 at 08:28
  • I asked paypal's business support, but they are not responding – Mukta Chowdhary Mar 21 '23 at 16:31
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    It's not a simple approval, only available for certain businesses. WooCommerce has an FAQ here: https://woocommerce.com/document/paypal-reference-transactions/#section-1 – Preston PHX Mar 21 '23 at 19:23
  • got it thanks, can you approve my question, so anyone can get help – Mukta Chowdhary Mar 23 '23 at 14:29
  • WooCommerce FAQ: "Unfortunately, PayPal does not publish these requirements and based on anecdotes from customers, the requirements can be different for different businesses." – Ingo Steinke May 22 '23 at 10:34