Consider a situation where an agent on a dedicated line is receiving many voicemail messages and they are in a training for next few hours. Now supervisor sees this and want to distribute the load among other available agents. what would be the best way to facilitate this?
I could see that while an agent is in the call, they can transfer and conference a call but couldn't find a way for supervisors to be able to transfers a voicemail task. Looked at many documentations but didn't find any connection of Twilio directory with voicemail tasks. Any documentation / references would be helpful. thank you.
