Why does TestFlight throw error: "Could not install..."

Question

After uploading the app I can't install it. I get the following

error: "Could not install MY_APP_NAME. The requested app is not available or doesn't exist".

What might cause this issue and how can I fix it?

Things I tried:

Rename the app
Recreate certificate and provision profile
Reinstall TestFlight on the device

From the device logs, I see the next TestFlight issue:

"Cannot get app record for BundleID MY_APP_BUNDLEID: The operation couldn’t be completed. (OSStatus error -10814.)"

I provided the correct bundle id, otherwise, I cannot be able to upload the app to TestFlight.

Does the app icon appear on your device? If so, try deleting it and install it from TestFlight again. Try restarting your device — Paulw11, Feb 14 '23 at 08:57
Icon doesn't appear. I also tried to reinstall TestFlight and reboot device but got same result — Kryshtapovich Mikhail, Feb 14 '23 at 09:00
Can you try on a different iOS device? Can you invite another person and see if they have the same problem. You may need to raise a support request with apple developer support. — Paulw11, Feb 14 '23 at 09:13
All internal testers have face this issue. I have already sent request to the TestFlight support but still haven't get an answer — Kryshtapovich Mikhail, Feb 14 '23 at 09:16
Log a developer support ticket using one of your paid incidents. They will often credit it back to you if the problem is theirs — Paulw11, Feb 14 '23 at 09:20
This question is already asked [here](https://stackoverflow.com/questions/66172052/how-to-fix-the-requested-app-is-not-available-or-doesnt-exist-in-testflight) hope it helps. — vignesh, Feb 14 '23 at 09:51
It is not my case. My app has never been released into the App Store. Anyway thank you — Kryshtapovich Mikhail, Feb 14 '23 at 10:02

score 0 · Accepted Answer · answered Feb 15 '23 at 09:39

0

Apple support got back to me. A night later issue has gone. I don't have any details about it, it is just gone. Seems like it was an issue on TestFlight side.

answered Feb 15 '23 at 09:39

Kryshtapovich Mikhail

11
1
3

Why does TestFlight throw error: "Could not install..."

1 Answers1