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Good-day

I am using Dialogue Flow CX to create a bot. One parameter that I am collecting needs to be validated against a series of functions and therefore I will need to use the web hook functionality. If the value is incorrect I would like to re-prompt , doing this about 3 times before I move the user on. This is very much like using no-match 1,2,3 etc. What I cant seem to find is any documentation on how to do this. Is there a way to send back JSON response with a no-match? Any help would be greatly appreciated

Surietha Hammond
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  • Could you provide an example of your requirement? Does this [tutorial](https://codelabs.developers.google.com/codelabs/dialogflow-cx-retail-agent#0) help you? – Prajna Rai T Feb 15 '23 at 07:36
  • Thank you very much for the link, i went through it and while a very good tutorial on setting up a agent it does not meet my need. An example: 1. The bot asks the user to enter a pin number. 2. The bot captures this number and uses a webhook to validate if this is correct. 3. If it is correct the Bot responds with a positive and moves on. 4. If it is not correct the bot should reply “This is incorrect” and allow a re-attempt 5. The user should be allowed a max of 3 re-attempts before the bot moves to the next flow: “i see your having some issues” – Surietha Hammond Feb 15 '23 at 11:53
  • Can you provide a sample code which you have tried? You can refer to this [link1](https://cloud.google.com/dialogflow/cx/docs/quick/webhook) and [link2](https://cloud.google.com/dialogflow/cx/docs/concept/webhook) to create webhook. – Prajna Rai T Feb 16 '23 at 13:19

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