Seeking guidance, help.
My current instance of Salesforce B2C Commerce is leveraging a third party payment processor/gateway (e.g. Paypal, Stripe, Adyen etc...). Experiencing an issue on certain orders only, where orders are being created but no actual payment transaction. Now this happens to certain orders only, and I am unable to troubleshoot it as there aren't any error logs in Business Manager nor the payment processor/gateway logs.
Anyone experienced the same? Where else could I check for orders sitting in "created" state without an actual payment transaction?
Checked on the following things:
- Tested with bad test payment methods like credit cards
- Tested with last minute stock changes
- Validated webhooks and looked for errors relating to "time-outs" (couldn't find any)
- Checked the actual order in business manager
