Dialogflow CX some times not recognizing letters correctly. Observed 80% accuracy in identifying but 20% facing difficulty

Asked Jan 20 '23 at 05:41

Active Jan 20 '23 at 14:15

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we are using GCP Dialog flow CX for building BOT for the purpose of automatic query resolve with predefined agent configurations. The user input is an alpha numeric which consists of 2 letters followed by 7 digits. The issue we are facing is, BOT wrongly understanding the letters thus giving invalid results. For example,

KE-565220 --> working TH-146681 --> working

UP-112404 --> Not working, bot understood as GP-112404 AF-958174 --> Not Working, bot understood as FJ-958174

Please suggest us a way to increase the accuracy in identifying the letter correctly. Appreciate your help.

edited Jan 20 '23 at 14:15

asked Jan 20 '23 at 05:41

Seenu

Dialogflow CX some times not recognizing letters correctly. Observed 80% accuracy in identifying but 20% facing difficulty

0 Answers0