I am trying to configure a chatbot to receive SMS and Whatsapp messages. Currently I have configured in the wp numbers that when a message arrives, the webhook sends it to the CRM and I can follow the conversation from there, but I would like to be able to give even a first automatic response with the chatbot and then this travels to the CRM to follow with an agent. Thank you
I'm reading the documents but i'm not sure if I can do it only with Twilio Studio or if I have to use TwiML to compensate
