Mongo DB Failed to target Upsert by query :: could not extract exact shard key', details={}}

Question

I am trying to insert the document which is received by input system in mongodb database by using upsert option but it is failing with below error : Anyone help me how to perform the upsert to avoid the duplicate transactions based on field

**Write error: WriteError{code=61, message='Failed to target upsert by query :: could not extract exact shard key', details={}}.**


@ResponseBody
    public boolean createTickets(@Valid @RequestBody Document... service) {
        MongoDatabase database = this.mongoClient.getDatabase("database");
        MongoCollection<Document> collection = database.getCollection("Test");

        List<Document> documentList = new ArrayList<>(bookings.length);
      
        for (Document service : bookings) {
            documentList.add(Document.parse(booking.toJson()));
        }

       Document doc= (Document) documentList.iterator().next().get("Price");
        String priceResults = (String) doc.get("Ticket");
      
        UpdateOptions options = new UpdateOptions().upsert(true);
        UpdateResult updateResult = collection.updateOne(Filters.eq("Price.Ticket", priceResults),
                Updates.combine(Updates.set("Price.Ticket", priceResults)), options);  

        System.out.println("updateResult:- " + updateResult);