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i get into a trouble. A few days ago i bought a hololens 2. It was necessary to reinstal that but during reinstallation there were a error and reinstallation wasnt successfully done. Now i wasnt to run the glasese it isnt able to detect device in pc. during a charging still light just first led. I try lots of way to solve that but without success. please could you give me any advice ?

tnak you

jarda

i used advance recovery companion automatic and manual detecting. No feedback from this SW. If i try to reset hololens in a device manager there isnt a hololens recovery device

john domestick
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For this one, best advice is to open a direct support ticket with Microsoft for hardware support: aka.ms/HLSupport

The Microsoft support team can validate the hardware and assist further.

Thanks,

Nathan

Nathan - MSFT
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