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Submenu File -> New contains only "Other..." and "Customize" items. How to correct this?

RAD Menu

New items

My OS is Windows 10.0.17763.107.

Old version is 10.2 with same problem.

Installed new version 10.4.2, in process of installation of Delphi Community, I have error at Roboto Font downloading:

[403] Forbidden

I pinged this address of Getit found in the registry: https://getit-104.embarcadero.com

ping getit address

It is not responding! Ok, changing to getit.embarcadero.com, the result is negative.

Remy Lebeau
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Michael Nicholson
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  • Did you install earlier previous version of Rad Studio? Maybe with keygen? No offense. If yes, then check hosts file in c:\Windows\System32\drivers\etc\ directory, there are rules that keygen makes and this address is redirected to localhost. I no, try to reinstall it. – Baracsi Róbert Nov 10 '22 at 09:11
  • Starter edition, not keygen. Illegal soft forbidden in my corp – Michael Nicholson Nov 11 '22 at 07:51

1 Answers1

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It seems that your Delphi installation hasn't finished properly. Either it was interrupted or Licence manager didn't manage to verify your Community licence properly.

You could try fixing your licence using Licence Manager that you can find inside Delphi folder. If my memory serves me correctly it is located withing BIN subfolder (don't have access to development machine at the moment to verify).

But if the installation proces itself is getting interrupted you might want to download ISO installation instead of Online installation. When installing latest version of Delphi I had to use ISO installation since Web installation kept loosing connection. I suspect my AV Software (ESET Internet Security) with integrated firewall might be the cause.

SilverWarior
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  • License is valid, resgistered=yes, couldn't find offline ISO – Michael Nicholson Nov 10 '22 at 03:27
  • In that case try to opening Delphi and then going to Tools->Manage Platforms. It the installation was interrupted it is possible that none of the supported platforms is activated. As for the offline installer you can find more info at [Using the Offline Installer](https://docwiki.embarcadero.com/RADStudio/Alexandria/en/Using_the_Offline_Installer) – SilverWarior Nov 10 '22 at 15:55
  • I'm trying many time, but I have same problem. Downloaded ISO with same problem, but contain key in registry "offline", if make it to "online" get message - fordbidden 403 – Michael Nicholson Nov 11 '22 at 07:58
  • I just noticed you are from Russia. Due to current geopolitical relations with Russia I'm guessing Embarcadero is forbidden to provide their own software to any Russian residents. So ?m guessing this might be the main cause for you not being able to activate your licence. – SilverWarior Nov 11 '22 at 14:29
  • on my home computer, I successfully managed to install this version of delphi, at work connections go through a proxy server, perhaps the error is related to this, or blocking corporate IP addresses, but, I think.it is unlikely, but it is clear that this is due to the settings of the corporate network or DDOS attacks on this network, because admins regularly report this – Michael Nicholson Nov 12 '22 at 09:46