Customizing Windows 10 Start Menu with Windows Customization Designer / StartLayout.xml and Secondary Tiles not showing image

Question

I'm trying to setup a customized Start Menu layout for computers we are deploying to the field. We don't want to completely restrict them from using the start menu, but are just trying to setup the most common used apps/shortcuts right on the start menu to make them easily accessible.

I was trying to follow the steps here: https://learn.microsoft.com/en-us/windows/configuration/start-secondary-tiles but it doesn't really describe how to do the custom images other than replacing existing files with a new one, but I'm looking to have it pull the image from a completely different location.

This is the XML file I currently have being applied to the computer using the .ppkg file created by WCD.

This uses both the ImportEdgeAssets.xml and StartLayout.XML I customized.

Apologize ahead of time for the huge blocks of text, as I encoded the image in base 64 as it looked like I had to.

<?xml version="1.0" encoding="utf-8"?>
<WindowsCustomizations>
  <PackageConfig xmlns="urn:schemas-Microsoft-com:Windows-ICD-Package-Config.v1.0">
    <ID>{3a5fd5f5-28ed-4eec-aee2-359688a54898}</ID>
    <Name>T&amp;V Start Menu</Name>
    <Version>1.9</Version>
    <OwnerType>ITAdmin</OwnerType>
    <Rank>0</Rank>
    <Notes></Notes>
  </PackageConfig>
  <Settings xmlns="urn:schemas-microsoft-com:windows-provisioning">
    <Customizations>
      <Common>
        <Policies>
          <Start>
            <ImportEdgeAssets>&lt;SecondaryTileAssets&gt;
  &lt;SecondaryTileAsset&gt;
    &lt;RelativeFilePath&gt;"C:\TVSupport\Scripts\Bomgar310x310.png"&lt;/RelativeFilePath&gt;
    &lt;Base64EncodedImage&gt;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&lt;/Base64EncodedImage&gt;
  &lt;/SecondaryTileAsset&gt;
  &lt;SecondaryTileAsset&gt;
    &lt;RelativeFilePath&gt;"C:\TVSupport\Scripts\Bomgar310x310.png"&lt;/RelativeFilePath&gt;
    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  &lt;/SecondaryTileAsset&gt;
&lt;/SecondaryTileAssets&gt;</ImportEdgeAssets>
            <StartLayout>&lt;LayoutModificationTemplate xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification" xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout" xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout" xmlns:taskbar="http://schemas.microsoft.com/Start/2014/TaskbarLayout" Version="1"&gt;
  &lt;LayoutOptions StartTileGroupCellWidth="6" /&gt;
  &lt;DefaultLayoutOverride&gt;
    &lt;StartLayoutCollection&gt;
      &lt;defaultlayout:StartLayout GroupCellWidth="6"&gt;
        &lt;start:Group Name="OCA Provided Apps"&gt;
        &lt;start:DesktopApplicationTile Size="2x2" Column="4" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Excel.lnk" /&gt;
        &lt;start:SecondaryTile 
            AppUserModelID="Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge"
            TileID="BomgarSupport" 
            Arguments="https://support.nycourts.gov/"
            DisplayName="OCA Remote Support"
            Size="4x4" 
            Column="0"
            Row="4"
            Square150x150LogoUri="ms-appx:///Assets/MicrosoftEdgeSquare150x150.png" 
            Wide310x150LogoUri="ms-appx:///"
            ShowNameOnSquare150x150Logo="true" 
            ShowNameOnWide310x150Logo="true" 
            BackgroundColor="#FF8242"
            /&gt;
          &lt;start:DesktopApplicationTile Size="2x2" Column="2" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Word.lnk" /&gt;
          &lt;start:DesktopApplicationTile Size="2x2" Column="2" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Outlook.lnk" /&gt;
          &lt;start:DesktopApplicationTile Size="2x2" Column="0" Row="0" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Microsoft Edge.lnk" /&gt;
          &lt;start:DesktopApplicationTile Size="2x2" Column="4" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Liberty Player\Liberty Player.lnk" /&gt;
          &lt;start:DesktopApplicationTile Size="2x2" Column="0" Row="2" DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Foxit PDF Editor\Foxit PDF Editor.lnk" /&gt;
        &lt;/start:Group&gt;
      &lt;/defaultlayout:StartLayout&gt;
    &lt;/StartLayoutCollection&gt;
  &lt;/DefaultLayoutOverride&gt;
  &lt;CustomTaskbarLayoutCollection PinListPlacement="Replace"&gt;
    &lt;defaultlayout:TaskbarLayout&gt;
      &lt;taskbar:TaskbarPinList&gt;
          &lt;taskbar:UWA AppUserModelID="Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge" /&gt;
          &lt;taskbar:DesktopApp DesktopApplicationLinkPath="%APPDATA%\Microsoft\Windows\Start Menu\Programs\System Tools\File Explorer.lnk" /&gt;
          &lt;taskbar:DesktopApp DesktopApplicationLinkPath="%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Outlook.lnk" /&gt;
      &lt;/taskbar:TaskbarPinList&gt;
    &lt;/defaultlayout:TaskbarLayout&gt;
 &lt;/CustomTaskbarLayoutCollection&gt;
&lt;/LayoutModificationTemplate&gt;</StartLayout>
          </Start>
        </Policies>
      </Common>
    </Customizations>
  </Settings>
</WindowsCustomizations>

So far all the DesktopApplicationTiles for Excel, Word, Outlook, etc seem to work fine. What doesn't seem to work however is the secondary tile I'm trying to use with a custom image (.png file) to link to our support portal. The tile appears, but has no image. It can be clicked on, and does function in that regard though, but without an image telling user's what it is, its not super useful.

I've spent the last couple days looking for an example with the custom icon secondary tile that was working so I could see what I was doing incorrectly, but can't seem to find anything, so any help that can be provided here would be greatly appreciated.